Technical Assistance Role

1 week ago


Copenhagen, Copenhagen, Denmark Strukton Rail AB Full time

We are looking for an exceptional Technical Assistance Role candidate to join our team in Copenhagen. As a Technical Assistance Role, you will be responsible for providing technical support and assistance to our staff and students, helping troubleshoot and resolve issues related to hardware, software, and network systems.

This role offers opportunities to build skills in managing cloud-based Microsoft infrastructure and ensuring compliance with security policies in an ISO 27001 certified organization.

The key responsibilities of this role include:

  • Providing technical support and assistance to staff and students in person, via phone, or through remote access tools.
  • Troubleshooting and resolving hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Assisting in the installation, configuration, and maintenance of computer systems and software applications.
  • Assisting in management of user accounts, email accounts, and access permissions.

Additional contributions may include:

  • Performing routine maintenance and updates on computer systems to ensure optimal performance.
  • Assisting in the inventory management of IT equipment and peripherals.
  • Documenting technical procedures and resolutions for future reference.

This position is ideal for individuals with strong knowledge of computer hardware, software, and operating systems, as well as excellent communication and interpersonal skills.



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