Digital Payment Operations Manager

7 days ago


Copenhagen, Copenhagen, Denmark Nexi Group Full time

About Nexi Group

Nexi Group is a leading provider of digital payment solutions, shaping the future of commerce through innovation and technology. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

Job Description:

The Robotics operations manager role is responsible for ensuring the optimal operation of customer service robots and deployed CoPilot agents, monitoring their performance to maintain high quality and efficiency. This role focuses on maximizing the utilization of robots and CoPilot agents across all Nordic countries.

Main Responsibilities:

  • Develop and maintain a framework for customer service robots to ensure high-quality performance and continuous development.
  • Collaborate with robotic development teams within Nexi to prioritize robot enhancements or the development of new robots.
  • Establish a structured training program for onboarding new specialists into the robotics framework, including training new specialists and maintaining high community engagement.
  • Examine processes or areas that could benefit from robotic optimizations.

Requirements:

  • Experience: Proven experience as an operational planner, performance analyst, robotics engineer, or in a related role, particularly within customer service environments.
  • Analytical Skills: Excellent analytical abilities to track and interpret operational KPIs, identify trends, and recommend improvements.
  • Interest in AI Technology: A genuine passion for artificial intelligence and its applications in robotics and customer service.
  • Collaboration: Strong collaborative skills to work with development teams, customer service teams, and other relevant stakeholders.

Benefits:

  • Attractive salary and competitive package.
  • Constant support from your manager.
  • Hybrid way of working.
  • Flexible work hours.
  • Home equipment allowance.
  • Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription).
  • Health and dentist insurance.
  • Referral bonuses for recommending new team members to join the company.


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