Strategic Customer Transformation Lead
3 weeks ago
We're seeking a seasoned professional to spearhead our customer success initiatives as a Strategic Customer Transformation Lead. As a key member of our Value Engineering team, you will be responsible for driving business value and realizing strategic objectives with our most critical customer relationships.
The Role:
In this role, you will lead cross-functional teams of Celonis experts to deliver comprehensive transformation programs, leveraging our industry-leading Process Mining technology and AI capabilities. Your primary focus will be on developing and maintaining strong relationships with C-level executives, driving measurable business impact, and accelerating the adoption of our platform.
Key Responsibilities:
- Develop and execute strategic engagement plans to drive business value and growth with key customer accounts.
- Lead cross-functional teams to deliver transformation programs, ensuring successful project outcomes and high customer satisfaction.
- Collaborate with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Drive value realization and adoption within accounts, ensuring high-quality project completion and meeting usage and adoption targets.
- Mentor and coach team members, providing guidance and support for their success.
Requirements:
- Minimum 10 years of relevant customer success, strategy consulting, or related experience in the industry.
- Strong experience in driving large-scale transformation programs, process re-engineering engagements, and implementations.
- Proven ability to navigate complex global organizations and build strong relationships with C-level executives.
- Excellent communication and project management skills, with the ability to work in a fast-paced environment.
Celonis offers:
- A unique opportunity to work with industry-leading Process Mining technology.
- Investment in your personal growth and skill development, including clear career paths, internal mobility opportunities, and professional development programs.
- Competitive compensation and benefits packages, including equity, life insurance, time off, and more.
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