Strategic Customer Transformation Lead

3 weeks ago


Copenhagen, Copenhagen, Denmark Celonis Full time

We're seeking a seasoned professional to spearhead our customer success initiatives as a Strategic Customer Transformation Lead. As a key member of our Value Engineering team, you will be responsible for driving business value and realizing strategic objectives with our most critical customer relationships.

The Role:

In this role, you will lead cross-functional teams of Celonis experts to deliver comprehensive transformation programs, leveraging our industry-leading Process Mining technology and AI capabilities. Your primary focus will be on developing and maintaining strong relationships with C-level executives, driving measurable business impact, and accelerating the adoption of our platform.

Key Responsibilities:

  1. Develop and execute strategic engagement plans to drive business value and growth with key customer accounts.
  2. Lead cross-functional teams to deliver transformation programs, ensuring successful project outcomes and high customer satisfaction.
  3. Collaborate with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
  4. Drive value realization and adoption within accounts, ensuring high-quality project completion and meeting usage and adoption targets.
  5. Mentor and coach team members, providing guidance and support for their success.

Requirements:

  • Minimum 10 years of relevant customer success, strategy consulting, or related experience in the industry.
  • Strong experience in driving large-scale transformation programs, process re-engineering engagements, and implementations.
  • Proven ability to navigate complex global organizations and build strong relationships with C-level executives.
  • Excellent communication and project management skills, with the ability to work in a fast-paced environment.

Celonis offers:

  • A unique opportunity to work with industry-leading Process Mining technology.
  • Investment in your personal growth and skill development, including clear career paths, internal mobility opportunities, and professional development programs.
  • Competitive compensation and benefits packages, including equity, life insurance, time off, and more.


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