Strategic Customer Value Lead

1 month ago


Copenhagen, Copenhagen, Denmark Celonis Full time
Unlock Customer Value with Celonis

The ideal candidate for this role will spearhead our mission of data-driven business transformation with our most strategic customers. As a key member of our broader Value Engineering team, you will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

This role requires a proven track record in leading cross-functional teams, managing executive relationships, driving profitable growth, and blending deep process and industry expertise with strong analytical and consulting skills.

  • Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
  • Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

This role is a key addition to our growth strategy and will play a crucial role in driving measurable business impact across various processes, functions, and business areas. The successful candidate will be responsible for driving value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

  • Responsible for the end-to-end customer value journey (landing, expanding, adoption, and renewing).
  • Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.

We seek experienced professionals with a proven track record in leading large-scale transformation programs, process re-engineering engagements, and implementations. If you have a strong experience working for or within the Pharma/Life-Sciences space, being familiar with current challenges, strategic direction, and ongoing initiatives, we would like to hear from you.



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