Offshore Wind Industry Technical Support Specialist

1 week ago


Copenhagen, Copenhagen, Denmark Cadeler AS Full time

**About the Role**

Cadeler A/S is a leading provider of offshore wind installation, operations, and maintenance services. We are seeking an experienced IT Support Specialist to join our team in delivering exceptional support to our onshore employees.

This role will involve providing 1st and 2nd level technical support through phone, email, and in-person interactions, ensuring seamless operations and efficiency. The successful candidate will collaborate with other IT team members to work on IT projects and implement new solutions.

Key Responsibilities:
  • Monitor, manage, and solve tickets in the ticket system related to defined KPIs
  • Set up and configure new computers and mobile devices for employees
  • Participate in IT projects and initiatives as assigned
  • Document and maintain knowledge base articles and procedures in the ticket system
  • Contact IT suppliers regarding services, subscriptions, and similar tasks
  • Daily purchasing and invoice administration related to IT equipment and services

**Requirements and Qualifications**

  • 2+ years of experience in IT support or a relevant position in an IT department
  • Preferable knowledge of systems and applications like Fresh Service, Aruba Central, and PRTG
  • Experience with general IT hardware, software, and network troubleshooting
  • Experience with ITGC (IT general controls) related to SOX (Sarbanes Oxley Act) is an advantage
  • Experience from the maritime sector and vessel systems is a benefit
  • Fluent in speaking and written English


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