Tech Support Specialist
3 weeks ago
Veo is a pioneering force in AI-based sports camera technology, revolutionizing the way sports teams record and analyze matches. As a global leader, we've created a fully automatic camera solution that empowers teams to focus on performance.
Growth at Veo comes with its own set of challenges, making every day exciting, dynamic, and engaging for our team members. We're not just building a product – we're crafting an experience that delights our customers and sets us apart.
Our people are what make Veo exceptional. We've attracted top talent from the industry, and it's their collective brilliance that drives our innovation and progress. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and enjoy connecting with others, we'd love to hear from you.
We're looking for a skilled French-Speaking Customer Support Specialist to join our team. The ideal candidate will be fluent in both French and English, possess excellent communication skills, and be adept at navigating systems to provide top-notch support. If you thrive in fast-paced environments, are eager to learn, and can think critically to resolve complex issues, we want to hear from you.
Your Key Responsibilities:
- Provide timely, accurate, and comprehensive support to customers through phone and email channels.
- Maintain high standards of customer satisfaction by adhering to our KPIs for response time, backlog management, and issue resolution.
- Effectively communicate customer feedback and concerns within the support team using established escalation procedures.
- Contribute to process optimization by providing valuable insights and recommendations.
- Deliver efficient resolutions to customer inquiries, leveraging your expertise in tech support and customer-facing roles.
What You'll Need:
- Fluency in French and English.
- Experience in customer-facing positions, preferably in tech support or product support.
- Prior experience with phone and email-based support.
- Excellent written and verbal communication skills.
- A solution-oriented mindset and a structured approach to work.
- The ability to empathize with customers, encourage them, and help them succeed.
- Familiarity with customer service tools and software.
- A willingness to adapt to changing environments and continuously learn.
About Our Company:
Veo offers a dynamic, growth-driven environment where every day brings new opportunities. With a strong focus on diversity and inclusion, we welcome candidates from all backgrounds. If you're excited about this role but don't perfectly match every qualification, we still encourage you to apply.
As part of the Veo group, you'll become part of a thriving community that prioritizes work-life balance, supports continuous learning, and fosters a positive company culture. Join us and contribute to shaping the future of sports technology
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