Enterprise Support Director

6 days ago


Copenhagen, Copenhagen, Denmark Amazon Full time
Key Job Description

In this challenging role, you will be responsible for leading a team of Technical Account Managers who serve as the primary point of contact for your customer. This includes planning, reviewing, and overseeing ongoing operations of business-critical applications.

The ideal candidate should have a broad range of experience working closely with sales leadership to plan and ensure successful launch and operations of AWS's largest application workloads. You will also act as the voice of the customer within AWS, escalating problems and driving prioritization of business needs.

This leadership role requires exceptional communication and analytical skills, as well as the ability to think strategically about business, product, and technical challenges.

BASIC QUALIFICATIONS
  • Demonstrated ability to analyze complex operational data and present findings to customer leadership.
  • At least 4 years of experience managing technical teams.
  • 5+ years of direct customer engagement, with a focus on supporting senior executives.
  • Proven track record of successfully managing technical teams.
  • Frequent travel requirement (estimated 25%).


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