Data Management and Process Optimization Specialist
2 weeks ago
We are seeking an experienced Data Management and Process Optimization Specialist to join our team in København, Denmark. As a key member of our organization, you will play a crucial role in driving business processes and IT data management to improve transparency and recommendations for sales and commercial excellence.
Job DescriptionIn this position, you will be responsible for managing and improving the B2C DK process landscape and IT data management. You will work closely with IT and business stakeholders to ensure alignment on priorities, streamline operations, and oversee major projects to drive efficiency and customer satisfaction. You will also manage a small team of two people and report directly to the head of B2C Denmark.
You will lead major projects such as the migration to XGS-PON and the implementation of new telephone systems while developing a broad understanding of IT Infrastructure and cross-functional processes to improve efficiencies across the organization. Your responsibilities will include:
- Drive new FTTH initiatives, including SDU and MDU projects, while making necessary adjustments to existing projects.
- Lead discussions with IT to ensure business capabilities align with priorities and provide strategic advice on new opportunities.
- Conduct Universe reporting, oversee monthly billing processes, and perform ad hoc data analysis to support decision-making.
- Lead major projects like migration to XGS-PON, ensuring alignment with business objectives and technical requirements.
- Handle and support in troubleshooting the loading of new Optical Network Terminals (ONTs) and facilitate the setup and activation of new sites.
- IT Collaboration and Consultation with OpenNet to identify and implement improvement opportunities.
Key Skills and Qualifications
- Experience in Telecommunications systems, networks, and product management with combined proven experience managing projects in complex environments, including familiarity with CRM and billing solutions.
- Product Development Expertise: Ability to manage product roadmaps, user requirements, and stakeholder expectations, with proficiency in product development methodologies.
- Leadership and Strategic Thinking: Strong strategic planning skills to align product and value chain strategies with business goals.
- Communication and Negotiation: Excellent communication skills to collaborate effectively with stakeholders, negotiate with suppliers, and present to senior management.
- Customer-Centric Approach: Ability to understand customer needs and market trends to drive product development and improvements.
- Language Proficiency: Fluency in English is required and proficiency in Nordic languages is a significant plus.
Benefits
We offer a competitive salary and benefits package, including:
- An estimated annual salary of €85,000 - €110,000, depending on experience.
- A comprehensive benefits package, including health insurance, pension plan, and paid time off.
About GlobalConnect
GlobalConnect is owned by EQT and is the fastest growing provider of connectivity solutions and digital infrastructure across Northern Europe. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.
Location
København, DK, 2450
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