IT Support Specialist

1 month ago


Copenhagen, Copenhagen, Denmark Ageras Full time

About Ageras

We are a leading international provider of banking and accounting services, assisting small businesses across Europe and the US with tax preparation services and admin software. Our 4 main products include a cloud-based business admin & accounting software, business banking, financing for SMEs, and a marketplace to connect business owners with accountants.

The Role

We are seeking a technically skilled candidate with excellent interpersonal skills to join our team and play a key role in providing support for internal operations. You will be responsible for troubleshooting technical issues, providing timely feedback, and supporting the roll-out of new applications.

Key Responsibilities

  • Support with our Helpdesk ticketing operations
  • Manage incidents and service requests
  • Update technical FAQ, guidelines, and policies
  • Troubleshoot our devices, offer support for our SaaS systems, and help enroll our SSO system
  • Ensure that our employees are provided with hardware equipment and software tools across our global offices
  • Maintain control over all assets across our global offices
  • Document IT processes through SOPs and help communicate them across the company
  • Be involved in IT-related on- and off-boarding of employees

Requirements

  • Superb customer service skills
  • Ability to troubleshoot and repair issues
  • Knowledge of IT systems and applications
  • Experience in network management and help desk support is a plus
  • Comfort in communicating with internal as well as external stakeholders
  • Curiosity and eagerness to learn
  • Fluent English language skills (written and spoken); Danish will be a plus

What We Offer

  • Modern office located in the city center of Copenhagen
  • Freshly prepared office lunch
  • Dynamic team and work environment where you can be creative and make things happen
  • A high degree of autonomy within a fun, energetic, result-driven international team culture
  • A culture of inclusion where all our employees feel valued and respected
  • A caring environment where we encourage you to grow, develop, and take on opportunities that set you on a path of career advancement


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