IT Support Specialist
1 month ago
About Ageras
We are a leading international provider of banking and accounting services, assisting small businesses across Europe and the US with tax preparation services and admin software. Our 4 main products include a cloud-based business admin & accounting software, business banking, financing for SMEs, and a marketplace to connect business owners with accountants.
The Role
We are seeking a technically skilled candidate with excellent interpersonal skills to join our team and play a key role in providing support for internal operations. You will be responsible for troubleshooting technical issues, providing timely feedback, and supporting the roll-out of new applications.
Key Responsibilities
- Support with our Helpdesk ticketing operations
- Manage incidents and service requests
- Update technical FAQ, guidelines, and policies
- Troubleshoot our devices, offer support for our SaaS systems, and help enroll our SSO system
- Ensure that our employees are provided with hardware equipment and software tools across our global offices
- Maintain control over all assets across our global offices
- Document IT processes through SOPs and help communicate them across the company
- Be involved in IT-related on- and off-boarding of employees
Requirements
- Superb customer service skills
- Ability to troubleshoot and repair issues
- Knowledge of IT systems and applications
- Experience in network management and help desk support is a plus
- Comfort in communicating with internal as well as external stakeholders
- Curiosity and eagerness to learn
- Fluent English language skills (written and spoken); Danish will be a plus
What We Offer
- Modern office located in the city center of Copenhagen
- Freshly prepared office lunch
- Dynamic team and work environment where you can be creative and make things happen
- A high degree of autonomy within a fun, energetic, result-driven international team culture
- A culture of inclusion where all our employees feel valued and respected
- A caring environment where we encourage you to grow, develop, and take on opportunities that set you on a path of career advancement
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