Membership Intelligence Transformation Manager

2 weeks ago


Copenhagen, Copenhagen, Denmark LEGO Full time

Job Description

">Senior Manager, Membership Intelligence

This role is responsible for leading the transformation of membership intelligence across the organization, driving actionable recommendations to inform strategies and initiatives. The ideal candidate will have extensive senior experience in consumer insights and/or consulting environments, with a strong background in survey design.

The successful candidate will excel at communicating with senior stakeholders, conveying clear and concise recommendations based on results. They will also have experience leading cross-functional teams and working in a matrix organization.

Key Responsibilities:

  • Lead the development of an integrated framework for synthesizing and sharing member feedback and satisfaction, providing actionable recommendations to key stakeholders.
  • Stay ahead of membership & loyalty trends, industry benchmarking, and provide integrated intelligence to inform strategies and initiatives.
  • Drive the adoption and application of membership intelligence across the organization, driving commercial recommendations for membership initiatives and activities.
  • Collaborate closely with Global Insights, Service Design, and Performance & Analytics teams to deliver integrated membership intelligence.

About You:

  • Extensive senior experience in consumer insights and/or consulting environments.
  • Strong structured problem-solving and communication capabilities.
  • Demonstrated success in driving commercial and/or strategic value through actionable insights.
  • Excellent communication skills, with the ability to convey clear and concise recommendations to senior stakeholders.


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