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Commercial Insights Director

2 weeks ago

Copenhagen, Copenhagen, Denmark LEGO Gruppe Full time

Loyalty and Membership Leadership Opportunity

We are seeking a seasoned leader to take on the challenge of leading our loyalty and membership efforts as a Senior Manager, Membership Intelligence. In this role, you will be responsible for driving integrated membership intelligence from multiple sources to inform our Membership & Personalisation strategies and initiatives.

About the Role

The successful candidate will be a key commercial leader responsible for delivering actionable recommendations to strategies and initiatives. They will collaborate closely with Global Insights, Service Design, and Performance & Analytics teams across the business.

  • Lead cross-functional teams to deliver integrated membership intelligence that drives actionable recommendations to strategies and initiatives.
  • Develop an integrated framework and approach for synthesizing and sharing a holistic view of member feedback and satisfaction.
  • Stay ahead of membership & loyalty trends, industry benchmarking, and provide integrated intelligence to key stakeholders for informing strategies and initiatives.
  • Communicate effectively with senior stakeholders, conveying clear, concise, and actionable recommendations based on results.

About You

To succeed in this role, you will require extensive senior experience working in a consumer insights and/or consulting environment, with experience in survey design. Strong structured problem-solving & communication capabilities are essential, as well as demonstrated success in driving commercial and/or strategic value through actionable insights.

  • Extensive senior experience working in a consumer insights and/or consulting environment.
  • Strong structured problem-solving & communication capabilities.
  • Demonstrated success in driving commercial and/or strategic value through actionable insights.

What We Offer

As a valued member of our team, you can expect:

  • A dynamic work environment with opportunities for growth and development.
  • An excellent compensation package, including a bonus scheme.
  • A comprehensive benefits program, including family care leave, insurances, and wellbeing resources.
  • A colleague discount, allowing you to enjoy LEGO products at a special rate.
  • A hybrid work policy, offering flexibility and work-life balance.