Senior Customer Solutions Manager

3 weeks ago


Copenhagen, Copenhagen, Denmark Amazon Full time

As a Senior Customer Solutions Manager at Amazon, you will be responsible for guiding our largest and most complex customers through their journey to the cloud. You will work closely with AWS teams to ensure effective collaboration and efficient delivery of outcomes for our customers. Your role will be a critical strategic partner to our customers, leveraging your experience with large-scale transformations and helping them navigate the operational, educational, and governance aspects of a successful AWS cloud journey.

Key Responsibilities

• Interface with customer and AWS senior leadership to drive collaboration between core account groups and product/engineering teams.

• Plan and support major workload migrations, translating strategic initiatives into executable actions.

• Execute education plans, roadmap to business outcome alignments, Executive Briefing Sessions, go-live events, and transitions to ensure the success of our customer's cloud journey.

• Proactively help solve customer challenges through new ideas, tools, and mechanisms, bringing the best of AWS/Amazon to our customers.

Requirements

• Strong delivery and change management background.

• Detail-oriented with excellent problem-solving abilities and exemplary communication skills.

• Ability to gain stakeholder buy-in, negotiate, and lead teams.

• Enterprise experience and operational excellence to influence team decisions and provide insight.



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