Senior Customer Experience Manager

1 month ago


Copenhagen, Copenhagen, Denmark Maersk Full time

Maersk is committed to delivering exceptional customer experiences across various industries. As a Senior Customer Experience Manager, you will play a crucial role in shaping the company's customer-facing strategies and driving continuous improvement opportunities.

About the Role

We are seeking an experienced professional to lead our customer experience initiatives, ensuring seamless delivery of services and products that meet or exceed customer expectations. The successful candidate will have a proven track record of building strong relationships with customers, driving sales growth, and fostering a culture of excellence within their teams.

Key Responsibilities:
  • Develop and implement comprehensive customer experience strategies aligned with business objectives
  • Lead cross-functional teams to deliver high-quality services and products that meet customer needs
  • Drive sales growth through effective quote follow-up and internal sales customer engagement
  • Collaborate with stakeholders to identify opportunities for process improvements and implement change management initiatives
  • Maintain a deep understanding of customers' businesses and needs, leveraging this knowledge to drive strategic decision-making
Requirements:
  • Proven experience in customer-facing roles, preferably in logistics or transportation industries
  • Strong leadership and communication skills, with the ability to inspire and motivate teams
  • Excellent analytical and problem-solving skills, with the ability to drive data-driven decision-making
  • Adept at building and maintaining strong relationships with customers and stakeholders
  • Familiarity with commercial pipeline management principles and practices
What We Offer:
  • Competitive salary: $120,000 - $150,000 per annum
  • Benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A dynamic and inclusive work environment that values diversity and promotes work-life balance
About Maersk

Maersk is a leading global shipping company dedicated to providing reliable, efficient, and cost-effective logistics solutions. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. If you're passionate about delivering exceptional customer experiences and driven by a desire to succeed in a fast-paced industry, we encourage you to apply for this exciting opportunity.



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