Senior Customer Solutions Manager
1 month ago
AWS Sales, Marketing, and Global Services (SMGS) is driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies, believing that world-class support is critical to customer success. AWS Support partners with a global list of customers building mission-critical applications on top of AWS services.
Key Responsibilities:
As a single-threaded delivery leader and strategic business partner, you will help your customer achieve business outcomes and drive innovation. You will engage stakeholders, build team cohesion, and manage project risks while working with the Global Account Manager, Partner Manager, Enterprise Service Manager, and our Services Team.
A Day in the Life:
We are seeking a Customer Solutions Manager (CSM) to join our Automotive & Manufacturing organization, working with one of the largest and most complex Automotive OEMs in the world. In this highly visible position, the CSM is a thought leader, acting as a trusted customer advisor, ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.
About the Team:
AWS Automotive & Manufacturing is responsible for defining and executing our Go-To-Market and Customer Success strategies for the automotive and manufacturing industries worldwide.
• Previous experience leading complex, large-scale IT/digital/business transformation programs
• Previous experience in a senior customer-facing role
• Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level
• Strong organizational and troubleshooting skills with precise attention to detail
• Robust understanding of Automotive manufacturing and production IT, including direct experience with global automotive OEMs and Tier 1 suppliers
• Direct experience implementing AWS/cloud services
• Demonstrable understanding of key technology and market trends
• Experience with revenue realization throughout complex IT transformations
• Deep understanding of software development/engineering life-cycle from conception to delivery
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