Customer Success Manager

7 days ago


Copenhagen, Copenhagen, Denmark Connected Cars Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Connected Cars. As a key member of our Customer Success team, you will be responsible for owning a portfolio of international enterprise customers and working closely with senior decision-makers to define success and plans of action.

Key Responsibilities:
  • Own a portfolio of international enterprise customers and manage their success and health metrics.
  • Engage with senior decision-makers to define success and plans of action.
  • Own customer retention and growth in your portfolio.
  • Work with the rest of the Customer Success team to create a world-class customer experience.
  • Collaborate with Sales and Product teams as a customer advocate.
Requirements:
  • 4+ years of proven track record in Customer Success within B2B SaaS companies.
  • Proven experience in owning a portfolio of customers and managing them actively.
  • Proven experience in owning and delivering on customer retention and growth targets.
  • Technical savvy enough to understand and consult technical customers in their language.
  • Experience in collaborating cross-functionally internally to move forward objectives.
  • Business proficient in written and spoken English. Written and spoken Danish at a business proficient level or higher is a big plus.
  • Excellent presentation and persuasion skills.
  • Willingness to travel for work.
About Connected Cars

Connected Cars is a Danish auto-tech company that was founded in 2016. We are on a mission to elevate customer loyalty & revenue for organisations operating in the automotive aftersales, leasing, and insurance industries. With our end-to-end SaaS products and the largest set of diagnostics tester-grade telematics data, organisations worldwide transform their customer management and service operations thus becoming more profitable. We are present on all continents and already connected 200,000+ cars to their workshops.



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