Customer Success Professional

2 months ago

Copenhagen, Copenhagen, Denmark Software Improvement Group Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Software Improvement Group. As a Customer Success Manager, you will be responsible for ensuring the successful long-term engagement of our clients with our software solutions.

Key Responsibilities
  • Manage all customer processes, including onboarding, planning, training, and project management.
  • Ensure the administration of the project portfolio is complete, accurate, and up-to-date in FinancialForce.
  • Guide clients in building their maturity in software quality assurance.
  • Educate Customer Success Managers on best practices relevant to the job.
  • Identify skills and competencies needed for account delivery and expansion.
  • Train and develop other Customer Success Managers to improve their support and client relationship management skills.
  • Create and facilitate a Customer Success community where knowledge sharing and learning are key.
  • Develop a vision for Customer Success moving forward in Software Improvement Group and create a support base for this.
  • Ensure Software Improvement Group's security policies and procedures are adhered to.
Requirements
  • Master's degree, preferably in a field related to Business and IT.
  • 2+ years of relevant work experience in IT.
  • Expected to be technically savvy, flexible, and creative.
  • Ability to spot commercial opportunities.
  • Excellent interpersonal skills and a motivated team player.
  • Analytical, ability to learn quickly, and geared to problem-solving.
  • Opinionated, strong listener, seeking to understand first.
  • Very customer-focused through a service mentality, both internally and externally.
  • Proactive attitude, self-starting, and self-motivated.
  • Excellent command of the Danish and English language, verbal and written.

  • Customer Success Professional

    4 days ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ProfessionalAbout the Role:The Customer Success Professional role at GTT Communications, Inc. is a key component of our customer-centric approach. As a Customer Success Professional, you will build lasting relationships with our most valued clients, helping them achieve business value at every stage of their lifecycle.**Key...

  • Senior Customer Success Professional

    4 days ago

    Copenhagen, Copenhagen, Denmark Templafy Full time

    About the Role:Cultivate long-term customer relationships and drive business growth as a Senior Customer Success Manager at Templafy. With a focus on delivering positive business outcomes, you will work closely with customers to understand their needs and proactively develop strategies to address their challenges.Responsibilities:Develop and execute account...

  • Customer Success Professional

    2 days ago

    Copenhagen, Copenhagen, Denmark Dixa Full time

    Job Description:About the Role:As a Customer Success Manager at Dixa, you will play a pivotal role in ensuring the satisfaction, retention, and overall success of our customers. You will be the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships.Key Responsibilities:Build Strong...

  • Customer Success Professional

    3 days ago

    Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    Key ResponsibilitiesAs a Customer Success Manager at Trustpilot A/S, you will be responsible for the retention of our Medium and Strategic accounts for the Danish markets. This role involves developing long-term relationships and success plans for customers, ensuring that the maximum value is gained from Trustpilot products in order to drive retention and...

  • Customer Success Professional, France

    3 days ago

    Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Account Management function in Copenhagen. As a key member of our Customer Success team, you will play a crucial role in building trust and transparency between consumers and businesses around the world.Key ResponsibilitiesEstablish a relationship with all our customers to...

  • Career Research and Customer Success Professional

    2 days ago

    Copenhagen, Copenhagen, Denmark VOCAST ApS Full time

    We are seeking a Danish Research and Customer Success Coordinator to help identify key media contacts in the fashion, home interior, and lifestyle sectors within Danish media. This role requires knowledge of the Danish lifestyle media system and the ability to identify dominant journalists, magazines, content creators, influencers, stylists, and other media...

  • Customer Success Partner

    2 weeks ago

    Copenhagen, Copenhagen, Denmark SAP Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Partner to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction and retention through proactive engagement and strategic planning.Key ResponsibilitiesDevelop and execute customer success plans to...

  • Customer Success Manager

    4 weeks ago

    Copenhagen, Copenhagen, Denmark GAN Integrity Solutions Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at GAN Integrity Solutions. As a key member of our organization, you will be responsible for driving customer satisfaction and retention, while identifying opportunities for growth and expansion.Key Responsibilities:Develop and maintain strong relationships with...

  • Customer Success Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerGTT Communications, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their business goals and objectives through the effective use of our products and services.Key Responsibilities:Develop and maintain...

  • Customer Success Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerGTT Communications, Inc. is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they receive the value they expect from our services.Key...

  • Customer Success Associate

    4 weeks ago

    Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    About All GravyWe're a modern workforce management platform that's revolutionizing the way businesses engage with their frontline employees. Our mission is to make work easier, more engaging, and motivating for everyone involved.The Role: Customer Success AssociateWe're seeking a highly motivated and organized Customer Success Associate to join our team. As...

  • Customer Success Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they achieve their business goals and objectives.Key...

  • Customer Success Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they achieve their business goals and objectives.Key...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerGTT Communications, Inc. is a leading global communications provider, delivering secure and agile network solutions to businesses worldwide. We are seeking a highly skilled Customer Success Manager to join our team and drive customer satisfaction and growth.Job Summary:The Customer Success Manager will be responsible for...

  • Customer Success Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerAbout the Role:GTT Communications, Inc. is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their business goals and objectives through the effective use of our products and services.Key...

  • Customer Success Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark GAN Integrity Solutions Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at GAN Integrity Solutions. As a key member of our customer success team, you will be responsible for driving revenue growth and customer retention through strategic account management and relationship building.Key Responsibilities:Develop and execute account plans to...

  • Customer Success Ambassador

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Hobbii Full time

    About the RoleWe're seeking a highly skilled and enthusiastic Customer Success Hero to join our vibrant and international team at Hobbii. As a key member of our Customer Success team, you'll be responsible for delivering exceptional customer service to our Norwegian-speaking customers via phone, email, and social media.Key ResponsibilitiesProvide top-notch...

  • Customer Success Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerAt GTT Communications, Inc., we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our account management team, you will be responsible for building and maintaining strong relationships with our most valued customers.The ideal candidate will have a proven track record of delivering...

  • Customer Success Partner

    2 weeks ago

    Copenhagen, Copenhagen, Denmark SAP Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Success Partner to join our team at SAP. As a Customer Success Partner, you will play a critical role in helping our customers achieve their business goals and objectives.Key ResponsibilitiesWork closely with customers to understand their business needs and develop tailored solutions to...

  • Customer Success Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark Iron Mountain Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Iron Mountain. As a key member of our global organization, you will be responsible for driving customer satisfaction and growth through strategic account planning, relationship building, and sales execution.Key ResponsibilitiesDevelop and execute account plans to drive...