Value Realization Manager
3 days ago
At GTT Communications, Inc., we take a strategic and proactive approach to customer success, recognizing that each customer has unique needs and priorities. Our goal is to deliver personalized service and support that addresses these needs, maximizing the value of our customers' investments and driving long-term growth and retention.
Key Responsibilities:
* Develop relationships with multiple levels of customer stakeholders from technicians to C-level, working closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks, serving as the customer's advisor throughout customer life cycle (product kick-off, adoption, proficiency, expansion, and renewal negotiations/close).
* Orchestrate milestones along the customer journey and conduct Quarterly Business Reviews (QBRs) with Senior client executives, consistently monitoring & identifying/anticipating revenue churn risk to successfully resolve at-risk clients, quoting, renewal&upgrade, tech refresh proposal preparation, billing related issues and other operational tasks management via company CRM portal.
Requirements:
* 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
* Experience leading monthly and quarterly business reviews with client executives where you described the value and ROI of your company's solution, communicating client business objectives or issues to your internal leadership in order to form a strategic account plan, collaborating with internal Product, technology, and/or operations team to understand client needs and communicate product feedback.
* Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders, demonstrating a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
What We're Looking For:
Excellent communication skills and the ability to build relationships at all levels, proficient with CRM tools, driven, high emotional intelligence, and strong priority management skills.
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