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Customer Success Manager
1 week ago
As a Technical Support Specialist, you will be responsible for:
- Providing advanced technical support to customer-facing teams
- Troubleshooting complex technical issues
- Collaborating with the Product team to document issues, conduct impact analysis, and suggest prioritization for bug fixes and improvements
- Developing and delivering internal training programs
- Creating and reviewing documentation
- Implementing knowledge-sharing tools like Raffle, Pendo, or Fullview
- Analyzing support trends, identifying recurring issues, and providing data-driven process improvements