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Customer Success Manager

1 week ago

Copenhagen, Copenhagen, Denmark Lessor Group Full time
Key Responsibilities

As a Technical Support Specialist, you will be responsible for:

  • Providing advanced technical support to customer-facing teams
  • Troubleshooting complex technical issues
  • Collaborating with the Product team to document issues, conduct impact analysis, and suggest prioritization for bug fixes and improvements
  • Developing and delivering internal training programs
  • Creating and reviewing documentation
  • Implementing knowledge-sharing tools like Raffle, Pendo, or Fullview
  • Analyzing support trends, identifying recurring issues, and providing data-driven process improvements