Customer Service Leader

2 weeks ago

Copenhagen, Copenhagen, Denmark Globalconnect Full time

About the Service Desk Manager Role:

As a Service Desk Manager at GlobalConnect, you'll have the opportunity to shape an innovative, proactive service desk strategy, making key decisions and seeing the impact of your work on satisfied clients and a highly engaged team.

About the Role:

As a Service Desk Manager, you'll take on the critical daily operational leadership of a talented team, guiding their efforts in real-time to meet and exceed service standards. With a focus on coaching, motivating, and developing team members, you'll play a central role in managing both immediate service needs and long-term performance improvements.

Key Responsibilities:

  1. Lead the transition from reactive to proactive incident management, ensuring that all inquiries are resolved within SLAs and monitoring KPIs closely.
  2. Handle escalations confidently, keeping both the team and our clients aligned while navigating complex challenges and making tough decisions.
  3. Develop and implement a service desk strategy that aligns with GlobalConnect's goals and objectives.

Qualifications:

  • Solid Leadership Experience: Proven track record leading customer service teams with an operational focus, ideally in IT or telecommunications.
  • Change Management Skills: Experience leading teams through change, fostering adaptability and resilience.
  • Coaching and Development: Passion for inspiring teams and fostering continuous learning.
  • ITIL Knowledge: Strong understanding of ITIL practices (certification preferred).
  • ServiceNow or Similar Platforms: Practical experience with ITSM platforms.
  • Excellent Communication: Skillful communicator, both in managing escalations and in supporting team collaboration.
  • Service Excellence: Knowledge of customer contracts, SLAs, and effective customer relations.

What We Offer:

At GlobalConnect, you'll have the opportunity to be part of a market-leading organization that values diversity and encourages professional growth. We provide a collaborative and dynamic work environment where your contributions will make a significant impact. Alongside a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being.

  • Customer Service Team Leader

    4 weeks ago

    Copenhagen, Copenhagen, Denmark IT Minds Full time

    Kundeservice Team Leader hos Just EatJust Eat er en vækstvirksomhed, hvor der er fart på, og hvor vi gør, hvad der kræves for at nå vores mål. Vi søger dig, der gerne vil motivere unge mennesker til at yde deres bedste og samtidig have en sjov hverdag sammen med os andre i Just Eat.Som Kundeservice Team Leader for vores kundeservice-team vil du indgå...

  • Customer Service Representative

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Customer Service Role OverviewAt Maersk, we are committed to delivering exceptional customer experiences. As a Customer Service Agent, you will be responsible for providing support to our customers in a timely and professional manner. Your primary goal will be to resolve customer inquiries and issues efficiently, ensuring customer satisfaction and...

  • Transformational Customer Support Leader

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Music Tribe Full time

    Customer Support Transformation LeaderAt Music Tribe, we're passionate about empowering musicians to create their best work. As a Customer Support Transformation Leader, you'll play a crucial role in shaping our customer experience strategy and driving innovation in technical support.Key ResponsibilitiesDevelop and implement state-of-the-art automation and...

  • Customer Service Representative

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    About MaerskMaersk is a global leader in integrated logistics, pioneering innovation and transformation for over a century. We redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.Job SummaryWe are seeking a talented individual to join our team as a Customer Service Representative. As a key member of...

  • Customer Experience Leader

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    At Maersk, we are committed to delivering a high-quality experience for our customers. As our Customer Experience Leader, you will be responsible for driving customer growth and ensuring consistent delivery in line with our brand.Key Responsibilities: Develop and implement strategies to drive customer growth and retention Collaborate with cross-functional...

  • Customer Service Representative

    2 weeks ago

    Copenhagen, Copenhagen, Denmark DailyStaffWorks Germany Full time

    [About the Company:DailyStaffWorks Germany is a global leader in customer service experience, offering comprehensive training in product knowledge, customer service, and technology.We are looking for individuals with experience in customer service and handling customers in various contexts.Your daily work will include tasks like:Answering customers'...

  • Maersk 4PL Customer Service Agent

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Job Title: 4PL Customer Service AgentMaersk is a global leader in integrated logistics and has been a pioneering force in the industry for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.We believe in the power of...

  • Customer Service Teamleder

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Just Eat Takeaway Full time

    Kan du godt lide at være i spidsen for en afanceret kundeserviceafdeling?Her søger vi dig, der gerne vil være en del af vores ledelseshold som Customer Service Team Leader i Just Eat. Du vil være ansvarlig for at motivere og lede din team, samt sikre at vi leverer en fremragende service til vores kunder.Ansvarsområder:• Ledelse og motivation af...

  • Customer Experience Leader

    14 hours ago

    Copenhagen, Copenhagen, Denmark IT Minds Full time

    About the RoleWe are seeking a seasoned Customer Experience Leader to spearhead our efforts in delivering exceptional experiences for our clients. As a key member of our team, you will be responsible for guiding cross-functional teams in the development and implementation of loyalty programs that drive customer retention and reactivation.Key...

  • Strategic Engagement Leader

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    About the RoleWe are seeking an experienced Strategic Engagement Leader to lead our Professional Services team in Korea. As a key member of our team, you will be responsible for delivering high-quality professional services to our clients, ensuring their success with AWS cloud solutions.Key Responsibilities:Client Success: Collaborate with AWS field sales,...

  • Customer Service Manager

    4 weeks ago

    Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Job Title: Customer Service ManagerJob Summary:We are seeking a highly skilled Customer Service Manager to lead our Nordic Supply Chain team in Ørestad, Copenhagen. The successful candidate will be responsible for developing and implementing improvements to optimize the supply chain flow to our customers.Key Responsibilities:People Development: Focus on...

  • Customer Service Advisor

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Sitel Corp. Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at Sitel Corp. in Copenhagen. As a key member of our customer support team, you will be responsible for delivering exceptional support and service to our customers who contact us with questions about our diabetes health care products.As a Customer Service Advisor, you...

  • Customer Service Representative

    1 month ago

    Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Customer Service SpecialistWe are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key Responsibilities:Process customer orders and resolve...

  • Customer Service Representative

    1 month ago

    Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Customer Service SpecialistWe are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key Responsibilities:Process customer orders and resolve...

  • Customer Service Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

    Job Title: Manager, Customer Technical ServicesJob Summary:We are seeking a highly skilled Manager, Customer Technical Services to join our team at Mastercard Payment Services Denmark A/S. As a key member of our Global Customer Care (GCC) team, you will be responsible for leading day-to-day customer support operations and activities across all technical...

  • Customer Service Representative

    1 month ago

    Copenhagen, Copenhagen, Denmark Sitel Corp. Full time

    About UsAt Sitel Corp., we are seeking a highly skilled Customer Service Representative to join our team in Copenhagen. As a Customer Service Representative, you will be responsible for providing exceptional support to customers who contact us with questions about our diabetes health care products.We are looking for a candidate who is fluent in Norwegian and...

  • Customer Service Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

    Job Title: Manager, Customer Technical ServicesJob Summary:We are seeking a highly skilled Manager, Customer Technical Services to join our team at Mastercard Payment Services Denmark A/S. As a key member of our Global Customer Care team, you will be responsible for providing exceptional customer service and technical support to our business customers.Key...

  • Customer Service Manager

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at Mastercard Payment Services Denmark A/S. As a key member of our Global Customer Care team, you will be responsible for leading day-to-day customer support operations and activities across all technical service support programs.Key ResponsibilitiesManage a team of customer...

  • Customer Service Representative

    4 weeks ago

    Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Customer Service SpecialistAre you a customer-centric individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Customer Service Specialist to join our team at JACOBS DOUWE EGBERTS.Key Responsibilities:Process customer orders efficiently and accuratelyHandle customer...

  • Customer Service Representative

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Sitel Full time

    About the RoleWe are seeking a highly skilled and fluent Norwegian speaker to join our team as a Customer Service Advisor. As a key member of our customer support team, you will be responsible for providing exceptional support and service to our customers who contact us with questions about our diabetes health care products.As a Customer Service Advisor, you...