Faglig Service Specialist

4 days ago


Copenhagen, Copenhagen, Denmark Grohe AG Full time

Vi søger en erfaren Faglig Service Specialist til vores serviceafdeling i Carlsberg Byen i København. Som Faglig Service Specialist vil du være ansvarlig for at give vores kunder en høj serviceoplevelse og løfte serviceniveauet til vores grossister, kunder og installatører.

I rollen som Faglig Service Specialist bliver du en del af Field Service afdelingen og arbejder tæt sammen med vores danske salgsteam og kundeserviceafdelingen. Du vil være ansvarlig for at:

  • Supportere det professionelle marked via telefon og e-mail,
  • Følge op på bestilling af produkter og dele, service- og garantisager samt besvare kundeklager inden for den givne tidsramme,
  • Vurdere behov for servicebesøg eller anden teknisk løsning,
  • Oprette servicerapporter samt bestille reservedele/produkter,
  • Professionel opfølgning på salgssager, herunder sagsoversigt,
  • Sikre, at rutiner og processer dokumenteres og følges, samt at alle kundesager håndteres i overensstemmelse med virksomhedens retningslinjer og lokal lovgivning,
  • Holde sig opdateret på vores produkter for at kunne yde førsteklasses service til vores kunder,
  • Teknisk support til salgsafdelingen.

Du skal have en god teknisk forståelse og interesse samt erfaring inden for industrien i en lignede rolle. Vi søger en teamplayer, der kan kommunikere ubesværet på dansk, svensk og engelsk – både på skrift og i tale. Denne stilling er placeret i Carlsberg Byen i København og er tilgængelig med en konkurrencedygtig lønpakke, sundhedsforsikring, betalt arbejdstelefon, tilskud til fitnessmedlemskab, adgang til kantine og dygtige kollegaer.

Vores vision er at skabe fantastiske oplevelser for vores kunder, og vi søger en medarbejder, der deltager i dette mål. Hvis du har spørgsmål til stillingen eller ønsker at høre mere om GROHE som virksomhed, så kontakt os gerne.



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