Hospital Automation Network Solutions Expert

1 month ago

Copenhagen, Copenhagen, Denmark Masimo Corporation Full time
Job Title: Hospital Automation Network Solutions Expert

We are seeking a highly skilled Hospital Automation Network Solutions Expert to join our team at Masimo Corporation. As a key member of our team, you will be responsible for providing technical support, training, and troubleshooting for our customers in Denmark and occasionally in other regions.

Key Responsibilities:
  • Assist in presales proof-of-concept activities to ensure seamless integration of our solutions
  • Implement service sales strategies to drive business growth and customer satisfaction
  • Collaborate with product sales teams to develop and deliver proposals that meet customer needs
  • Identify and propose solutions to customer training issues, ensuring effective knowledge transfer
  • Act as the customer advocate for all matters related to Service for Hospital Automation Solutions
  • Provide technical expertise and participate in training programs to ensure customers are equipped to use our solutions effectively
  • Follow up to ensure closure of product and training issues, ensuring overall customer satisfaction
  • Support and troubleshoot system problems, receiving and responding to calls and emails from key accounts and end users
  • Document all complaints and failures per the Masimo Quality System
  • Initiate repair or replacement of failed or defective products
  • Convey information from the field regarding product suggestions, improvements, and enhancements to Product Marketing
  • Plan and implement the installation of network-based systems, working with the clinical team to install and test systems
  • Responsible for project installation recommendations and planning, quote recommendation and analysis, wireless site surveys, and WLAN/LAN performance evaluation
  • Have a thorough knowledge of our products and contribute to the development of new concepts, theories, and principles to enhance existing and new product design
  • Conduct Biomed/IT training on Masimo systems
  • Work on multifaceted problems that may require new and creative thinking to complete the project
  • Utilize good judgment within broad policies and practices to complete established goals and maintain flexibility to allow changes
  • Act in a leadership role as a principal technical customer contact and may interface with all levels of company and customer staff and management
  • Function as an additional resource to the Tech Support team as needed for systems assistance
  • Able and willing to work in hospital environments
  • Must be able to and available for frequent domestic and local travel; sometimes with little notice for key account support
  • Must be available for occasional international travel
Requirements:
  • Three or more years of Enterprise network experience
  • Extensive knowledge of networking using TCP/IP protocol in an Enterprise environment
  • In-depth knowledge of IEEE wireless standards
  • Experience with wireless site surveys
  • Experience with spectrum analysis
  • In-depth knowledge of networking terms and concepts
  • Excellent networked systems troubleshooting skills
  • Working knowledge of VPN configurations and use
  • Established self-starter with excellent analytical and problem-solving skills
  • Strong 'hands-on' skills, with ability to perform detail-oriented work with high degree of accuracy
  • Knowledge of Microsoft Windows operating systems
  • Ability to communicate technical ideas clearly to both technical and non-technical audiences
  • Excellent and effective oral and written communication skills
  • Excellent multi-tasking capabilities
  • Demonstrated technical writing ability with good organizational skills
  • Flexible and able to 'change gears' to accomplish goals
  • Fluent in English and Danish
Preferred Qualifications:
  • Five or more years of Enterprise network experience
  • Experience with AirMagnet, Ekahau, or other site survey software
  • Knowledge of Linux operating systems
  • Understanding of medical terms and concepts
  • Medical or biomedical experience
Education:

CCNA or equivalent is preferred. CWNA or equivalent is preferred.

To apply, please click the link below and include your resume in English. We do not accept applications by email.

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