Hospital Automation Network Solutions Expert
1 month ago
We are seeking a highly skilled Hospital Automation Network Solution Specialist to join our team at Masimo Corporation. As a key member of our team, you will be responsible for providing technical support, training, and troubleshooting for our customers in Denmark and occasionally in other regions.
Key Responsibilities:- Assist in presales proof-of-concept activities to ensure seamless customer experience
- Implement service sales strategies to drive business growth
- Collaborate with product sales teams to develop and deliver proposals
- Identify and propose solutions for customer training issues
- Act as the customer advocate for all service-related matters
- Provide technical expertise and participate in training sessions
- Ensure closure of product and training issues to maintain customer satisfaction
- Support and troubleshoot system problems
- Communicate with key accounts and end-users via phone and email
- Document complaints and failures according to the Masimo Quality System
- Initiate repair or replacement of defective products
- Convey product suggestions and improvements to Product Marketing
- Plan and implement the installation of network-based systems
- Work with the clinical team to install and test systems
- Develop project installation recommendations and planning
- Conduct Biomed/IT training on Masimo systems
- Work on multifaceted problems requiring creative thinking
- Utilize good judgment to complete established goals and adapt to changes
- Act as a principal technical customer contact and interface with company and customer staff
- Support the Tech Support team as needed
- Three or more years of Enterprise network experience
- Extensive knowledge of TCP/IP protocol in an Enterprise environment
- In-depth knowledge of IEEE wireless standards
- Experience with wireless site surveys and spectrum analysis
- Excellent networked systems troubleshooting skills
- Working knowledge of VPN configurations
- Established self-starter with excellent analytical and problem-solving skills
- Strong 'hands-on' skills with attention to detail
- Knowledge of Microsoft Windows operating systems
- Ability to communicate technical ideas clearly
- Excellent oral and written communication skills
- Excellent multi-tasking capabilities
- Demonstrated technical writing ability
- Fluent in English and Danish
- Five or more years of Enterprise network experience
- Experience with AirMagnet, Ekahau, or other site survey software
- Knowledge of Linux operating systems
- Understanding of medical terms and concepts
- Medical or biomedical experience
Education: CCNA or equivalent is preferred. CWNA or equivalent is preferred.
To apply, please click the 'Apply' button and include your resume in English. We do not accept applications by email.
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