Hospital Automation Network Solutions Expert

2 weeks ago

Copenhagen, Copenhagen, Denmark Masimo Corporation Full time

    Hospital Automation Network Solutions Expert Job Description


About the Job


Masimo Corporation is seeking a skilled Hospital Automation Network Solutions Expert to join our team. This position is responsible for providing technical support, training, and troubleshooting for Masimo customers in Denmark and occasional travel to other regions.


Duties and Responsibilities



  • Assist in presales proof-of-concept activities
  • Implement service sales strategies
  • Assist with product sales and proposals as requested
  • Identify potential customer training issues and propose solutions
  • Be the customer advocate for all matters involving Service for Hospital Automation Solutions
  • Provide entire supplied system technical expertise and participate in technical training
  • Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved
  • Support/troubleshoot system problems
  • Receive and respond to telephone calls and emails from key accounts and end users
  • Document all complaints and failures per the Masimo Quality System
  • Initiate repair/replacement of failed and/or defective products
  • Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing
  • Plan and implement the installation of networked-based systems
  • Work with the clinical team to install and test systems
  • Responsible for project installation recommendations and planning, quote recommendation and analysis, wireless site surveys, and WLAN/LAN performance evaluation
  • Have a complete and thorough knowledge of the product and contribute to the development of new concepts, theories and principles to enhance existing and new product design
  • Conduct Biomed/IT training on Masimo systems
  • Work on multifaceted problems that may require new and creative thinking to complete the project
  • Utilize good judgment within broad policies and practices to complete established goals and maintain flexibility to allow changes
  • Act in a leadership role as a principal technical customer contact and may interface with all levels of company and customer staff and management
  • Function as an additional resource to the Tech Support team as needed for systems assistance
  • Able and willing to work in hospital environments
  • Must be able to and available for frequent domestic and local travel; sometimes with little notice for key account support
  • Must be available for occasional international travel

Minimum Qualifications



  • Three or more years of Enterprise network experience
  • Extensive knowledge of networking using TCP/IP protocol in an Enterprise environment
  • In-depth knowledge of IEEE 802.11 wireless standards
  • Experience with wireless site surveys
  • Experience with spectrum analysis
  • In-depth knowledge of networking terms and concepts
  • Excellent networked systems troubleshooting skills
  • Working knowledge of VPN configurations and use
  • Established self-starter with excellent analytical and problem-solving skills
  • Strong 'hands-on' skills, with ability to perform detail-oriented work with high degree of accuracy
  • Knowledge of Microsoft Windows operating systems
  • Ability to communicate technical ideas clearly to both technical and non-technical audiences
  • Excellent and effective oral and written communication skills
  • Excellent multi-tasking capabilities
  • Demonstrated technical writing ability with good organizational skills
  • Flexible and able to 'change gears' to accomplish goals
  • Fluent in English and Danish

Preferred Qualifications



  • Five or more years of Enterprise network experience
  • Experience with AirMagnet, Ekahau or other site survey software
  • Knowledge of Linux operating systems
  • Understanding of medical terms and concepts
  • Medical or biomedical experience

Education


CCNA or equivalent is preferred. CWNA or equivalent is preferred.

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