Customer Service Team Lead with Technical Expertise

1 day ago


Århus, Århus Kommune, Denmark Plecto ApS Full time

Company Overview

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Plecto ApS is a dynamic and innovative SaaS company based in Aarhus, Denmark. We specialize in creating real-time dashboards that help teams track their goals, get stuff done, and win big.

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About the Role

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We are seeking an experienced Customer Service Team Lead to join our growing team. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support, managing customer service resources, and collaborating with internal teams to ensure seamless customer experiences.

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Key Responsibilities

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  • Provide first-line technical support via email, chat, and phone, troubleshooting issues and assisting with customer setup.">
  • Structure and plan customer service resources to ensure efficient and effective support delivery.">
  • Monitor customer service channels, identifying opportunities for improvement and ensuring high levels of customer satisfaction.">
  • Cross-departmental collaboration with CSM, PES, and Product teams to drive business growth and customer success.">
  • Work effectively with team members across multiple time zones, fostering a culture of teamwork and communication.">
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Requirements

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  • Proven experience in a similar customer service role, with a strong background in technical support and problem-solving.">
  • Familiarity with IT systems and a willingness to learn new technologies.">
  • Analytical skills, with experience using data to drive decision-making and improve processes.">
  • Proficiency in Google Sheets and CRM systems, preferably Hubspot.">
  • Highly structured and responsible approach to tasks and customer communication.">
  • Strong understanding of time management and prioritization techniques.">
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What We Offer

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  • A young and diverse international team of approximately 45 professionals from 12 nationalities.">
  • A dynamic and inclusive work environment, celebrating diversity and promoting equal opportunities.">
  • Opportunities for career development and progression, with a focus on employee growth and satisfaction.">
  • A social workplace with regular team-building activities, delicious lunch, free snacks, and drinks.">
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How to Apply

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If you're a motivated and results-driven individual looking for a new challenge, we encourage you to apply for this exciting opportunity.

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Please submit your application as soon as possible, and we'll review it accordingly.

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We look forward to hearing from you



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