Customer Service Professional in Barcelona with Electric Vehicle Expertise

4 weeks ago


Århus, Århus Kommune, Denmark Cross Border Talents Full time
Join Our Dynamic Team

We are looking for a skilled Cross Border Talents Customer Support Representative to join our team in beautiful Barcelona, Spain. As a key member of our team, you will be responsible for delivering exceptional customer service and providing top-notch support.

About the Role:

  • Handle incoming customer inquiries via phone, email, chat, and automated alerts, addressing user needs efficiently.
  • Record call details in our management system, ensuring timely responses and resolutions within agreed SLAs.
  • Maintain up-to-date knowledge of our services and products, especially those tailored to individual customer needs.
  • Escalate potential service issues to senior team members as needed.
  • Adhere to all project processes and procedures, ensuring compliance with contractual SLA.
  • Provide coverage for other agents in their absence and collaborate on specific team projects.
  • Manage administrative responsibilities, including records of holidays, sickness, and overtime.
  • Participate in regular team meetings and perform additional tasks as assigned to ensure high service quality and customer satisfaction.

About You:

  • Native or fluent in Danish, both verbal and written.
  • Proficiency in English (minimum B2 level).
  • A minimum of 1 year of customer service experience.
  • Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred.
  • Competency in IT platforms and applications, including Windows, MS Office, and internet configuration.
  • Strong customer care skills with the ability to listen to and understand customer needs.
  • Capable of taking ownership of calls and resolving issues or escalating them as needed.

What We Offer:

  • An excellent remuneration package based on experience, skills, and performance.
  • A higher salary from the 7th month.
  • A working schedule: Monday to Friday, 08:00 AM - 05:00 PM.
  • The opportunity to be part of a dynamic and creative team with a positive and friendly atmosphere.
  • 23 working days of paid annual leave.
  • Guidance and tools to help you reach your full potential.

Location: Barcelona, Spain



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