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Senior Customer Success Project Lead

2 months ago

Ballerup, Ballerup Kommune, Denmark KMD AS Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Success Project Lead to join our consultancy team at KMD Services, within the Application Development & Modernization department. As a Senior Customer Success Project Lead, you will be responsible for advising and assisting clients with their challenges, from small advisory and pilot projects to large, long-term modernization and development projects.

Responsibilities
  • Active participation in sales and proposal work, including writing and proactive upselling
  • Developing plans and selecting the right methods for project and delivery management
  • Leading delivery projects, with responsibility for quality and financials
  • Risk management and project reporting
  • Stakeholder management and effective navigation and communication at C-level and steering committee levels
  • Client advisory in methods and tools selection
  • Review, feedback, and documentation
About You

We are looking for a candidate who is ambitious, structured, methodical, persistent, and dedicated to their tasks and responsibilities. You should have strong collaboration and communication skills, empathy, and be decisive with a solid impact. You should also have a strong commercial mindset and be able to communicate difficult messages.

Professional Requirements
  • Extensive experience in external programs and project management
  • Experience leading delivery teams, including external subcontractors
  • Deep knowledge of relevant methods and tools
  • Strong commercial mindset
  • Ability to communicate difficult messages
  • Risk and conflict management skills
  • Analytical and data-driven approach
  • Professional background in computer science/business administration or similar
  • Minimum of 7 years in project management, including public sector experience
  • Experience with Agile and SCRUM methodologies
  • IPMA, Prince2, SAFe certified
  • Fluent in Danish and English
About KMD

KMD is Denmark's largest IT company, providing software and service solutions to the public sector, as well as selected segments in Scandinavia. With over 1,500 customers and a workforce of 2,800 employees, KMD is a subsidiary of NEC Corporation.

Benefits

We offer a range of benefits, including access to large and challenging clients, collaboration with skilled and ambitious colleagues, a strong and active community, opportunities for focused personal and professional development, and flexible work options balanced with the value of physical presence with clients and colleagues.