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Senior Customer Success Program Director

2 months ago

Ballerup, Ballerup Kommune, Denmark KMD AS Full time
About the Role

Senior Customer Success Project Lead is a challenging and rewarding role at KMD A/S. As a key member of our consultancy team, you will play a crucial part in advising and assisting clients with their challenges.

Key Responsibilities
  • Sales and Proposal Work: Actively participate in sales and proposal activities, including writing and proactive upselling.
  • Project and Delivery Management: Develop plans and select the right methods for project and delivery management.
  • Leadership and Quality: Lead delivery projects, with responsibility for quality and financials.
  • Risk Management and Reporting: Manage risks and provide project reporting.
  • Stakeholder Management: Effectively navigate and communicate at C-level and steering committee levels.
  • Client Advisory: Provide advisory services to clients on methods and tools selection.
  • Review and Feedback: Review, provide feedback, and document project progress.
About You

We are looking for a highly motivated and experienced professional who can bring a strong commercial mindset to this role. You will be responsible for managing delivery teams, including external subcontractors, and have a deep understanding of relevant methods and tools.

Requirements
  • Experience: Minimum 7 years in project management, including public sector experience.
  • Skills: Strong commercial mindset, ability to communicate difficult messages, risk and conflict management skills, analytical and data-driven approach.
  • Certifications: IPMA, Prince2, SAFe certified.
  • Language: Fluent in Danish and English.
We Offer
  • Challenging Projects: Work on large and challenging projects with KMD's clients.
  • Collaborative Environment: Join a skilled and ambitious team at KMD A/S.
  • Personal and Professional Development: Opportunities for focused personal and professional development.
About KMD A/S

KMD A/S is Denmark's largest IT company, providing software and service solutions to the public sector and selected segments in Scandinavia.