Incident Management Specialist
6 days ago
About the Role
We are seeking a highly skilled Technical Incident Manager to join our team at Dalux. As a Technical Incident Manager, you will play a critical role in ensuring the efficient and effective resolution of major incidents related to our Dalux products running in AWS.
Your primary responsibilities will include coordinating and leading the incident response process, as well as facilitating post-mortems to identify areas for improvement. You will work closely with internal teams to set direction for future goals within incident management and drive continuous improvement initiatives.
As a key member of our Operations team, you will be responsible for communicating effectively with stakeholders during and after an incident, ensuring clear communication and transparency throughout the process.
Key Responsibilities
- Lead and facilitate incident response meetings
- Develop and maintain the incident management process
- Communicate with stakeholders during and after an incident
- Drive post-incident reviews and follow-up on preventive actions
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