Incident Management Specialist

6 days ago


Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

About the Company

Banking Circle is a truly international and vibrant company with over 600 skilled employees worldwide. As a Payments Bank, we provide fast, low-cost global payments and banking services by connecting to the world's clearing systems.

The Role

  • Develop and implement process improvements to enhance incident management.
  • Collaborate with teams to create, maintain, and improve reporting on incident management.
  • Ensure timely resolution of incidents with client/business impact.
  • Manage external client communication in cooperation with Client-facing teams.
  • Exercise controls through existing processes and operational procedures owned by Service Management.
  • Participate in Post-Mortem meetings and contribute to Problem Management work.

Required Skills and Qualifications

5+ years of relevant experience in incident management or a related field. Desired skills include expertise or experience in Problem and Change Management processes, ideally within finance. Strong project management skills are also essential.

Benefits

We offer a competitive salary and benefits package, opportunities for continuous learning and development, and a dynamic and collaborative culture that values personal initiative and professional achievements.



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