IT Asset Management and Configuration Specialist
7 hours ago
About Modern Hardware:
We are a leading provider of innovative engineering and professional services worldwide, taking pride in delivering cutting-edge solutions and maintaining a robust IT infrastructure that supports our global workforce. Our IT department is driving a transformation program to meet the goals and enablers set forth for IT Services, aligning with our business plan.
Position Overview:
This role is part of our newly established Enterprise IT Service Management Organisation, reporting directly to the Practice Manager, Service Asset & Configuration Management.
Key Responsibilities:
The successful candidate will be responsible for performing the following tasks:
- Maintaining accurate vendor Advance Shipping Notice files
- Processing generic requests to build or update assets and/or the CMDB, as well as tickets assigned to the enterprise Asset & Configuration Management queue
- Ensuring ServiceNow's Asset and Configuration models are up-to-date
- In ServiceNow, building and verifying asset and configuration item records during merger and acquisition projects, collaborating with Asset Management Specialists to guarantee accuracy
- Integrating new infrastructure devices, such as UPSs, printers, AVIs, and other equipment, into the CMDB, ensuring detailed documentation
- Supporting the handling of asset and configuration requests related to office closure, including transferring assets, updating status, and updating Cis
- Identifying and resolving discrepancies in assets and configurations through data analysis, monitoring asset connectors to ensure ServiceNow's Cis and asset data are updated appropriately
- Verifying accurate asset-to-configuration item creation
- Collaborating with asset management teams to find and resolve missing data records
Requirements:
To succeed in this role, you will need:
- A standard ITIL qualification with a deep understanding of the ITIL framework and the ability to implement ITIL principles within an IT service management context
- Strong familiarity with and understanding of ServiceNow
- Zest and commitment to promote ongoing development and/or change
- Outstanding documentation, analytical, and verbal/written communication skills
- Process- and detail-oriented, employing a deliberate and systematic approach to achieve objectives
- The ability to quickly win over colleagues and the organisation by establishing productive working relationships and demonstrating strong communication and persuasion skills
Preferred Qualifications:
An information technology bachelor's degree or a similar degree would be advantageous.
Estimated Salary:
$65,000 - $90,000 per year, depending on location and experience. This role is available at any WSP office worldwide, with opportunities in Sweden, Finland, Denmark, or Norway, among others.
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