Exceptional Customer Support Strategist
3 weeks ago
You will be responsible for delivering unparalleled customer support and service as a crucial member of our team. In this role, you will manage a small technical support team, ensuring the delivery of high-quality customer interactions, setting performance standards, and handling escalated cases. Your focus on customers will drive the implementation of state-of-the-art automation and compliance solutions, while propelling performance through insightful analytics.
Responsibilities:
- Managing a small technical support team to deliver high-quality customer interactions
- Setting performance standards and handling escalated cases
- Implementing state-of-the-art automation and compliance solutions
- Propelling performance through insightful analytics
Requirements:
- Proven technical support expertise and a deep grasp of audio technology
- Leadership experience and top-notch communication skills
- Adaptability and a knack for making the most of CRM systems and knowledge base tools
About Us:
- We are a deeply purpose-driven and passionate team
- We are unstoppable energy givers and positive troublemakers
- We are truly customer-obsessed
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