Customer Facing Service Desk Expert
7 days ago
We are looking for a skilled Customer Facing Service Desk Expert to join our Prague-based team. As a key member of our Service Support Center, you will be responsible for delivering exceptional customer experiences through effective issue resolution and communication.
About the Role:In this role, you will work closely with our internal teams and external customers to resolve technical issues and provide timely support. Your expertise in Danish language and IT systems will enable you to effectively communicate with our customers and provide personalized support.
Your success will be measured by your ability to meet or exceed service level agreements, achieve high customer satisfaction ratings, and contribute to a positive team environment.
Main Responsibilities:- Respond to and resolve customer inquiries and issues via phone, email, or chat.
- Collaborate with internal stakeholders to resolve complex technical issues.
- Analyze and troubleshoot customer issues to identify root causes.
- Develop and maintain knowledge base articles to improve customer self-service capabilities.
- Participate in training sessions to enhance technical skills and stay up-to-date with new technologies.
- Danish language fluency.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Experience working in a call center or help desk environment.
- Knowledge of IT systems and troubleshooting techniques.
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Prague Based Service Desk Representative
7 days ago
Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full timeAiven A/S is seeking a motivated and organized individual to join our Prague-based Service Desk team. As a Service Desk Representative, you will be responsible for providing top-notch customer support to our clients.About the Position:In this role, you will work closely with our internal teams to resolve customer inquiries and issues in a timely and...
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Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full timeLooking for new experiences? A career change? Ever thought about working in an international IT company? Join our growing Danish-speaking Service Desk team in Prague. If you are living outside the Czech Republic, no worries, we've got you covered. There's an interesting relocation package offered after you take the offer. It includes flight tickets, initial...
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Customer Service Coordinator
4 days ago
Gladsaxe, Gladsaxe Municipality, Denmark Tesla, Inc. Full timeAt Tesla, we're on a mission to accelerate the world's transition to sustainable energy. As a Customer Service Coordinator, you'll play a vital role in ensuring our customers receive an exceptional experience from the moment they walk into our service center.You will support customers through digital channels and face-to-face interactions, providing...
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Customer Service Process Specialist
14 hours ago
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Application Management Expert
4 days ago
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Service Advisor
5 days ago
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Quality Assurance Expert for Customer Service
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Mobile Service Engineer
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Customer Service QA Professional
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Vehicle Experience Specialist
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Gladsaxe, Gladsaxe Municipality, Denmark Tesla, Inc. Full timeJob DescriptionCoordinate seamless customer experiences from initial contact to vehicle return.Communicate effectively with customers through various channels, including digital platforms and face-to-face interactions.Maintain a tidy and representative customer lounge and service entrance area.Manage the service fleet, including damage audits, flagging...
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Cloud Transformation Expert
1 week ago
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Danish Speaking IT Support Specialist
1 week ago
Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full timeAven A/S is seeking a Danish speaking IT support specialist to join our growing Service Support Center in Prague. The ideal candidate will have excellent communication skills, be fluent in Danish and English, and possess a high sense of responsibility.About the JobAs a Service Desk Analyst, you will be responsible for resolving customer requests and queries...
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Process Service and Commissioning Expert
7 days ago
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Customized Technical Solutions Professional
3 days ago
Gladsaxe, Gladsaxe Municipality, Denmark Alfa Laval Full timeWhat You Will DoSelect and design technical solutions for complex customer projects within our portfolio of thermal products.Support internal and external sales teams, partners, and end customers with our complete heat exchanger portfolio.Act as the expert and trainer for specific Alfa Laval products or applications.Work closely with internal and external...
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Automotive Support Agent
4 days ago
Gladsaxe, Gladsaxe Municipality, Denmark Tesla, Inc. Full timeIn this role, you'll be responsible for delivering exceptional customer service, ensuring that every interaction is positive and memorable. Your goal will be to build strong relationships with customers, understand their needs, and provide tailored solutions.As a key member of our service team, you'll work closely with technicians and other colleagues to...
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SAP Solutions Architect
4 days ago
Gladsaxe, Gladsaxe Municipality, Denmark NNIT AS Full timeWe are seeking a highly skilled SAP Application Manager to lead the coordination and quality of our SAP Application Management Services toward a large life sciences customer. This role plays a key part in ensuring customer satisfaction through close collaboration with the customer and NNIT's SAP specialists across multiple regions.Key...
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Custom Software Development Expert
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Gladsaxe, Gladsaxe Municipality, Denmark Amesto Full timeAt Amesto TechHouse, we specialize in innovative solutions like ERP, CRM, and Insight. We are currently seeking a seasoned developer with a knack for problem-solving and a passion for innovation to join our dynamic team as a Senior Developer.About the role:We are looking for a proactive, team-oriented individual with a passion for tech and a strong work...
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Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full timeAbout the JobWe are looking for a highly skilled and experienced Compliance and Quality Manager to join our team at Novo Nordisk. In this role, you will be responsible for ensuring that customer service processes are compliant with regulatory and internal requirements.You will work closely with process managers and stakeholders within customer service to...
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Battery Energy Storage Specialist Lead
4 days ago
Gladsaxe, Gladsaxe Municipality, Denmark PARETO SECURITIES AS Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior BESS Specialist to join our Technology Development Team. As a key member of this team, you will contribute significantly to the execution of European Energy's strategy within the BESS sector. You will work closely with cross-functional teams, including Engineering, Procurement, and...
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Digital Services Director
8 hours ago
Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full timeAbout the RoleThe successful candidate will be responsible for guiding our customers through the cloud journey, leading sprints and projects for new and existing customers, and delivering solid plans to ensure the road ahead. The ideal candidate will have a blend of consulting experience, eagerness to engage with customers on their change journey, and the...