Customer Facing Service Desk Expert

7 days ago


Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full time

We are looking for a skilled Customer Facing Service Desk Expert to join our Prague-based team. As a key member of our Service Support Center, you will be responsible for delivering exceptional customer experiences through effective issue resolution and communication.

About the Role:

In this role, you will work closely with our internal teams and external customers to resolve technical issues and provide timely support. Your expertise in Danish language and IT systems will enable you to effectively communicate with our customers and provide personalized support.

Your success will be measured by your ability to meet or exceed service level agreements, achieve high customer satisfaction ratings, and contribute to a positive team environment.

Main Responsibilities:
  • Respond to and resolve customer inquiries and issues via phone, email, or chat.
  • Collaborate with internal stakeholders to resolve complex technical issues.
  • Analyze and troubleshoot customer issues to identify root causes.
  • Develop and maintain knowledge base articles to improve customer self-service capabilities.
  • Participate in training sessions to enhance technical skills and stay up-to-date with new technologies.
Requirements:
  • Danish language fluency.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Experience working in a call center or help desk environment.
  • Knowledge of IT systems and troubleshooting techniques.


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