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Prague Based Service Desk Representative
2 weeks ago
Aiven A/S is seeking a motivated and organized individual to join our Prague-based Service Desk team. As a Service Desk Representative, you will be responsible for providing top-notch customer support to our clients.
About the Position:In this role, you will work closely with our internal teams to resolve customer inquiries and issues in a timely and efficient manner. Your strong communication skills and attention to detail will enable you to effectively communicate with our customers and provide personalized support.
You will be an integral part of our Service Support Center, contributing to a positive team environment and striving for excellence in customer satisfaction.
Main Duties:- Manage and resolve customer requests and inquiries.
- Collaborate with internal stakeholders to resolve complex technical issues.
- Analyze and troubleshoot customer issues to identify root causes.
- Develop and maintain knowledge base articles to improve customer self-service capabilities.
- Participate in training sessions to enhance technical skills and stay up-to-date with new technologies.
- Danish language fluency.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Experience working in a call center or help desk environment.
- Knowledge of IT systems and troubleshooting techniques.
