Strategic Service Delivery Manager

6 days ago


Århus, Århus Kommune, Denmark Arla Foods amba Full time

We are seeking a highly skilled Strategic Service Delivery Manager to join our team at Arla Foods amba. This exciting opportunity is based in Aarhus, Denmark.

As a key member of our IT organization, you will play a crucial role in ensuring the smooth operation of our business systems and services. Your primary responsibility will be to manage the relationships between our support teams, application users, and external vendors.

In this dynamic role, you will work closely with stakeholders to determine and prioritize enhancements to our services. You will also focus on maintaining support procedures and ensuring ongoing good collaboration across different parties.

Specifically, your responsibilities will include:

  • Forge Strong Relationships: Manage key stakeholders with confidence, ensuring alignment and clear communication across all areas under your oversight.
  • Drive Operational Excellence: Continuously refine and optimize processes and workflows, boosting efficiency and performance.
  • Ensure Seamless Service Delivery: Act as the main point of contact for our support vendors, tracking progress and ensuring all prerequisites are met according to our service transition process.
  • Collaborate & Innovate: Work closely with Agile Release Train counterparts, including Product Owners and Scrum Masters, to stay informed on new projects and enhance your solution knowledge.
  • Lead Vendor Management: Primary contact for support vendors, following up on their obligations as well as input to budget and forecast.

To succeed in this role, you should possess a Master's degree in Business Administration or have over two years of proven experience in a similar position. You should also have a basic understanding of ITIL principles and best practices.

Arla Foods amba offers a competitive salary package, including a base salary of approximately £45,000 - £60,000 per annum, depending on your level of experience. We also offer flexible working arrangements, including the option to work from home for 1-2 days per week.

Joining our team means becoming a core member of a robust ensemble of dedicated colleagues, where good dynamics, humor, and an atmosphere of trust prevail. Our department is composed of 14 colleagues from diverse international and professional backgrounds, working together across various fields in coordination with multiple Agile Release Trains.

About the job: Our dynamic team brings a diverse range of specialized skills to the table, enhancing IT solutions in fields like Agriculture, Sustainability, Communication, Marketing, Innovation, and Salesforce, all within the framework of several Agile Release Trains.

We value social connections and believe in the synergy of a collaborative environment. Our team members are not only technical experts but also have a keen understanding of the nuances of our business.

We strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organization, founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations.



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