IT Service Director

4 days ago


Copenhagen, Copenhagen, Denmark TRUESEC AB Full time
Serving as a Technical Main Contact

We are seeking an IT Service Director to serve as a technical main contact for our customers. As a leading cybersecurity company, Truesec has been at the forefront of preventing cyber breaches and minimizing their impact since 2005.

About Truesec - A Native Cybersecurity Company

Truesec's mission is to create safety and sustainability in a digital world by preventing cyber breaches and minimizing their impact. Our team consists of dedicated specialists covering the entire spectrum of cybersecurity, with capabilities in Predict, Prevent, Protect, Respond, and Recover.

We employ around 300 employees worldwide and have earned the trust of organizations globally. Our goal is to be an extension of our customers' IT organizations, customizing a combination of capabilities and tooling tailored to prevent cyber attacks in the most efficient way.

About the Job

You will be responsible for managing the end-to-end service delivery lifecycle, collaborating with cross-functional teams, and ensuring customer satisfaction as an IT Service Director.

Key Responsibilities:

  1. Present regular updates to stakeholders and clients on service delivery performance during monthly operational meetings.
  2. Manage and oversee the delivery of cybersecurity services to clients, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
  3. Assist in the onboarding of new MDR customers.
  4. Maintain comprehensive performance reports, providing insights into service delivery metrics, trends, and areas for improvement.
  5. Build and maintain strong relationships with clients, serving as the primary point of contact for service-related inquiries, escalations, and feedback.

We seek a candidate with:

  • Proven experience in a Service Delivery Manager role.
  • Experience within IT Service Delivery.
  • Relationship management skills.
  • Good leadership skills with the ability to influence and collaborate effectively.
  • Good communication skills, verbally and written, in both English and Danish.


  • Copenhagen, Copenhagen, Denmark Norwegian Full time

    Norwegian is looking for an Aviation Services Director to lead our passenger services operations at Copenhagen Airport. As a senior member of our team, you will be responsible for developing and implementing strategies to drive business growth, improve customer satisfaction and enhance operational efficiency.Main Responsibilities:Developing and executing...


  • Copenhagen, Copenhagen, Denmark Auditdata Full time

    About the RoleWe are seeking an exceptional Professional Services Director to lead our SaaS services delivery organization, manage a team of dedicated service professionals, and drive strategic growth through innovative service strategies.The successful candidate will oversee project portfolios, act as senior management representative in large projects,...


  • Copenhagen, Copenhagen, Denmark Auditdata Full time

    Location: Copenhagen, DK About the role: We are excited to announce an opportunity for a talented and motivated Professional Services Director to join our team at Auditdata. In this key role, you will play a crucial part in ensuring the delivery of top-notch software services to our valued clients, ultimately contributing to their satisfaction and success....


  • Copenhagen, Copenhagen, Denmark Auditdata Full time

    Location: Copenhagen, DKAbout the role:We are excited to announce an opportunity for a talented and motivated Professional Services Director to join our team at Auditdata. In this key role, you will play a crucial part in ensuring the delivery of top-notch software services to our valued clients, ultimately contributing to their satisfaction and success.As...


  • Copenhagen, Copenhagen, Denmark Auditdata Full time

    **Job Overview**Auditdata, a Danish company delivering SaaS and hardware solutions to audiologists and hearing clinics, seeks a Professional Services Director to enhance the patient experience when entering a hearing clinic. This role involves leading a team of service professionals and driving customer satisfaction through quality...

  • Sales Director

    5 days ago


    Copenhagen, Copenhagen, Denmark Benchmark International Full time

    Benchmark International, a global mergers and acquisitions ('M&A') company, is looking for a highly driven sales professional with M&A experience to join our new sales team operating from Denmark. Along with the chance to work in an exciting, dynamic, and rapidly growing business, the role offers excellent progression opportunities for the suitable...


  • Copenhagen, Copenhagen, Denmark schmidt hammer lassen architects ks Full time

    About the RoleThis is a full-time position working out of our studio in Copenhagen. Occasional travel to our Studio in Aarhus is expected. You will provide IT support and technical guidance necessary for our company to continue delivering skilled architectural services globally.Your key responsibilities will include resolving helpdesk issues, providing IT...


  • Copenhagen, Copenhagen, Denmark Nuuday Full time

    About the TeamNuuday's Service Excellence team is looking for a Senior Service Delivery Manager to join its ranks. As a key member of the team, you will be responsible for ensuring end-to-end integration, collaboration, management, and governance with major IT and Telco service suppliers.Key ResponsibilitiesCollaborate closely with Nuuday stakeholders to...


  • Copenhagen, Copenhagen, Denmark Thrive IT Systems Full time

    Thrive IT Systems is seeking a highly skilled IT Service Management Professional to join our team. As an IT Service Management Professional, you will be responsible for delivering high-quality IT services and support to our clients.Job DescriptionThe primary role of the IT Service Management Professional is to manage and maintain our IT infrastructure and...


  • Copenhagen, Copenhagen, Denmark Auditdata Full time

    Key Responsibilities:Oversee and manage Auditdata Project portfolio incl. capacity, financials, forecasting and reportingLead and mentor a team of service professionals to deliver exceptional serviceEnsure and maintain high levels of customer satisfaction through quality serviceCollaborate effectively with cross-functional teams to ensure coordinated service...


  • Copenhagen, Copenhagen, Denmark Auditdata Full time

    Job DescriptionWe are seeking an experienced Professional Services Director to lead our SaaS services delivery organization.The ideal candidate will have a proven track record of managing end-to-end delivery and implementation of software projects to enterprise customers.You will be responsible for overseeing and managing Auditdata Project portfolio,...


  • Copenhagen, Copenhagen, Denmark Nordea Full time

    About the OpportunityWelcome to Nordea's Corporate Access team, a dynamic group of professionals dedicated to servicing clients. We are seeking an experienced Associate Director to join our team and contribute to our mission of providing value-added services to investors.As an Associate Director, you will play a key role in further strengthening the team by...


  • Copenhagen, Copenhagen, Denmark Nordea Bank Norge ASA Full time

    Nordea Bank Norge ASA is seeking a skilled professional to join our Corporate Access team as an Associate Director. Our team is responsible for providing exceptional service to our clients by putting together the right companies with the right investors.As an Associate Director, you will play a crucial part in the Equities Franchise and further strengthen...

  • Commercial Director

    3 days ago


    Copenhagen, Copenhagen, Denmark Cell Biotech International AS Full time

    About the RoleThe Commercial Director will be responsible for driving the growth and expansion of our Danish DUOLAC business through effective sales and distribution strategies.Main ResponsibilitiesDevelop and implement sales plans to achieve business objectives.Manage and lead the Danish product specialist team.About UsCell Biotech International A/S is a...

  • Creative Director

    4 days ago


    Copenhagen, Copenhagen, Denmark Demant Polska Full time

    About the Role:We are seeking a highly skilled Senior Art Director to join our team in Demant Polska. As a Senior Art Director, you will be responsible for driving the visual development of new compelling hearing aid campaigns, for primarily Philips Hearing Solutions and Oticon hearing aids.Key Responsibilities:Campaign Development: Transfer briefs to...


  • Copenhagen, Copenhagen, Denmark Moody's Investors Service Full time

    ResponsibilitiesIdentify and initiate new sales opportunities by prospecting new clients and leveraging existing client relationships, sales presentations, and contract negotiations.Illustrate a deep understanding of client decision-making approaches, priorities, and requirements.Manage sales cycles and involve Domain Sales specialists, Solution Specialists,...


  • Copenhagen, Copenhagen, Denmark IPS-Integrated Project Services Full time

    At IPS-Integrated Project Services, we are seeking a seasoned Procurement Director to join our dynamic team. As a key member of our operations department, you will oversee and direct activities associated with corporate and project-related procurement and contracts administration.The successful candidate will be responsible for coordinating and monitoring...


  • Copenhagen, Copenhagen, Denmark Moody's Investors Service Full time

    Location(s): Kampmannsgade 2, 1604, Copenhagen, DK Line Of Business: Sales OU (SALES OU) Job Category: Sales & Marketing Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We strive to create an inclusive environment where everyone feels welcome to be who they are, with...


  • Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

    The role of Director, Head of People involves driving operational efficiency and creating lasting strategy value across all people-related topics. This includes overseeing HR functions, developing action plans to improve employee engagement, and promoting career development initiatives.You will be responsible for evaluating and optimizing HR systems,...


  • Copenhagen, Copenhagen, Denmark e-conomic Danmark Full time

    About the TeamWe are a high-performing team of professionals who are passionate about delivering exceptional results and making a meaningful impact on our customers' lives. Our team is dedicated to providing world-class products and services that meet the evolving needs of our customers.We believe in fostering a culture of collaboration, innovation, and...