IT Service Director
4 days ago
We are seeking an IT Service Director to serve as a technical main contact for our customers. As a leading cybersecurity company, Truesec has been at the forefront of preventing cyber breaches and minimizing their impact since 2005.
About Truesec - A Native Cybersecurity Company
Truesec's mission is to create safety and sustainability in a digital world by preventing cyber breaches and minimizing their impact. Our team consists of dedicated specialists covering the entire spectrum of cybersecurity, with capabilities in Predict, Prevent, Protect, Respond, and Recover.
We employ around 300 employees worldwide and have earned the trust of organizations globally. Our goal is to be an extension of our customers' IT organizations, customizing a combination of capabilities and tooling tailored to prevent cyber attacks in the most efficient way.
About the Job
You will be responsible for managing the end-to-end service delivery lifecycle, collaborating with cross-functional teams, and ensuring customer satisfaction as an IT Service Director.
Key Responsibilities:
- Present regular updates to stakeholders and clients on service delivery performance during monthly operational meetings.
- Manage and oversee the delivery of cybersecurity services to clients, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Assist in the onboarding of new MDR customers.
- Maintain comprehensive performance reports, providing insights into service delivery metrics, trends, and areas for improvement.
- Build and maintain strong relationships with clients, serving as the primary point of contact for service-related inquiries, escalations, and feedback.
We seek a candidate with:
- Proven experience in a Service Delivery Manager role.
- Experience within IT Service Delivery.
- Relationship management skills.
- Good leadership skills with the ability to influence and collaborate effectively.
- Good communication skills, verbally and written, in both English and Danish.
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