Current jobs related to Customer Journey Expert - Copenhagen, Copenhagen - PARETO SECURITIES AS
-
VP of Customer Journey Optimization
4 days ago
Copenhagen, Copenhagen, Denmark Saxo Bank Full timeVP of Customer Journey OptimizationSaxo Bank is seeking an experienced executive to lead the optimization of its customer journey. As our new VP of Customer Journey Optimization, you will be responsible for developing and implementing strategies to drive customer engagement, loyalty, and advocacy.You will lead a team of experts, including webmasters,...
-
Data Journey Transformation Expert
2 days ago
Copenhagen, Copenhagen, Denmark Danske Bank Full timeAbout UsDanske Bank is at the forefront of a significant transformation, driven by the need for a solid and sustainable data foundation. This strategic initiative, known as Forward'28, aims to enhance the banking experience and provide better products for our customers.Our Customer Engagement Individuals tribe plays a crucial role in this journey, with...
-
Customer Journey Researcher
7 days ago
Copenhagen, Copenhagen, Denmark All Gravy Part timeAbout All GravyCompany MissionWe're on a mission to modernize the tools for frontline employees, transforming their experience into one that's engaging and motivating.We're passionate about innovating the whole employee journey, from recruitment to career development. We're dedicated to making frontline employees' lives easier and more fulfilling.Job...
-
User Journey Developer
4 days ago
Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full timeKey ResponsibilitiesAnalyze and understand customer needs to define requirements for digital solutionsDevelop and document user journeys and process flowsCollaborate closely with customers and stakeholders to ensure that solutions meet expectationsHelp and guide our member banks through a successful implementationContribute to ongoing innovation and...
-
Customer Services Expert
7 days ago
Copenhagen, Copenhagen, Denmark Rsgroup Full timeWe're looking for a seasoned Customer Services Expert to join our team in Copenhagen. As a Technical Support Engineer, you'll be responsible for providing top-notch technical assistance to our Scandinavian customers.Your role will involve troubleshooting complex technical issues, resolving customer queries, and ensuring seamless communication between...
-
Customer Experience Architect
2 days ago
Copenhagen, Copenhagen, Denmark VML MAP Full timeAs a valued member of our Solution Consulting team, you'll collaborate with a diverse network of experts across our global offices, spanning technology, data, experience, and client service teams. This international exposure will broaden your horizons and provide invaluable learning opportunities.Our CultureWe value connection, belonging, and the power of...
-
Customer Success Expert
2 days ago
Copenhagen, Copenhagen, Denmark coachsolutions Full timeCareer opportunities abound as a Customer Success Expert at Coach Solutions. You will be responsible for managing our customer base while learning, implementing, and experimenting within the rapidly developing shipping market.This is a team of lifelong learners, tinkerers, with a high value on relationship building. Your day-to-day work will involve being...
-
Customer Success Professional
5 days ago
Copenhagen, Copenhagen, Denmark Freetrailer Full timeAbout FreetrailerFreetrailer is a leading sharing economy platform that offers innovative solutions to its customers. With over 1,400,000 annual users, we provide 100% self-service rental of trailers and e-bikes at more than 180 of the largest retail brands in Scandinavia and Germany.Our end-users enjoy a convenient and flexible transportation solution that...
-
Senior Consultant
6 days ago
Copenhagen, Copenhagen, Denmark VML Full timeVML is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale. We work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.We're seeking a mid-to-senior level expert who embodies a...
-
Customer Success Manager
5 days ago
Copenhagen, Copenhagen, Denmark Freetrailer Full timeAre you a 'rockstar' in creating success for our partners in Sweden and Denmark plus at the same time being a strong communicator? If yes, look no further, as you might be the ideal candidate as our new Customer Success Manager here at Freetrailer. We offer the exciting opportunity to join a fast-growing company with significant potential and high ambitions...
-
Customer Success Expert
4 days ago
Copenhagen, Copenhagen, Denmark Trustpilot Full timeAbout UsWe began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the...
-
Content and Marketing Expert
2 days ago
Copenhagen, Copenhagen, Denmark Better Collective Full timeJob DescriptionWe are seeking a Content and Marketing Expert to join our team at Better Collective. As a key member of our products & tech department, you will play a crucial role in developing strategies that drive engagement and retention.The ideal candidate will have a deep understanding of user experience journeys, customer loyalty, and content planning...
-
Cybersecurity Transformation Expert
5 days ago
Copenhagen, Copenhagen, Denmark Palo Alto Networks Full timeAbout the RoleWe are looking for a highly motivated and experienced Cybersecurity Transformation Expert to join our team. The successful candidate will be responsible for providing technical leadership and expertise to customers in their security transformation journey.Your ImpactYou will define your impact by meeting and exceeding sales quotas by building...
-
Global Customer Experience Expert
3 days ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeWe are seeking a skilled and experienced individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring accurate order fulfillment.The Order Fulfillment Specialist will work closely with the operations team to ensure seamless...
-
Copenhagen, Copenhagen, Denmark Danske Bank Full timeA normal workday for our business functional specialist will consist of working in cross collaboration with your team of data experts and business & system stakeholders ensuring the business requirements are translated properly into technical specifications to ensure sustainable delivery of data across the bank. Are you a Competent Business Functional...
-
Copenhagen, Copenhagen, Denmark Danske Bank Full timeA normal workday for our business functional specialist will consist of working in cross collaboration with your team of data experts and business & system stakeholders ensuring the business requirements are translated properly into technical specifications to ensure sustainable delivery of data across the bank. Are you a Competent Business Functional...
-
Technical Marketing Expert
6 days ago
Copenhagen, Copenhagen, Denmark VML Full timeAt VML, we are a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale. We work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.We are seeking a mid-to-senior level expert who...
-
Customer Success Expert
1 day ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Part timeCompany OverviewAbout All Gravy:All Gravy is modernising the tools for frontline employees, transforming their experience into one that is engaging and motivating. Our innovative approach encompasses the entire employee journey: from recruitment to career development, time management, and team collaboration.We're backed by leading European investors and are...
-
Customer Experience Architect
1 day ago
Copenhagen, Copenhagen, Denmark VML MAP Full timeRequired Skills and QualificationsDeep Understanding of Marketing Operations: Proven understanding and implementation of advanced marketing automation setups, leveraging best practices for optimal performance.Customer Journey Expertise: Experience crafting and optimizing customer journeys, lifecycle stages, and trigger-based marketing programs that drive...
-
Marketing Operations Expert
6 days ago
Copenhagen, Copenhagen, Denmark Demant Polska Full timeAudika Group is the Hearing Care division of Demant, a leading hearing care retailer with over 3,500 clinics across 27 markets. We are looking for an experienced Marketing Operations Expert to join our team and contribute to our global marketing analytics and insights services.Your new roleAs a Marketing Operations Expert, you will play a crucial part in...
Customer Journey Expert
1 week ago
Overview
Pareto Securities AS is a dynamic financial technology company that creates cutting-edge solutions for Danish banks. Our goal is to provide seamless online experiences for customers, enabling them to invest, borrow, and transfer money effortlessly.
We foster a collaborative culture where employees can grow, learn, and make a meaningful impact.
Job Role
The Business Analyst will be responsible for identifying customer needs, defining digital solution requirements, and collaborating with cross-functional teams to deliver excellent results.
This includes:
- Developing user journeys and process flows to meet customer expectations
- Documenting business requirements and communicating complex information to stakeholders
- Collaborating with Product Owners and development teams to ensure solution delivery
- Helping and guiding member banks through successful implementation
Key Skills
- Experience in banking industry or similar
- Digital user journey expertise
- Strong communication and analytical skills
- Ability to work in a fast-paced environment
- Curious and innovative approach
