Customer Success Manager

1 week ago

Copenhagen, Copenhagen, Denmark Freetrailer Full time

Are you a 'rockstar' in creating success for our partners in Sweden and Denmark plus at the same time being a strong communicator?

If yes, look no further, as you might be the ideal candidate as our new Customer Success Manager here at Freetrailer. We offer the exciting opportunity to join a fast-growing company with significant potential and high ambitions for further international expansion. In this position, you will build long-term customer relationships, ensuring customer loyalty and managing both new and existing customers with a strong customer-oriented approach. You also need to be able to listen and to act proactively. We're looking for a CSM who can maintain close relationships with our suppliers to ensure that rental units are ordered, produced, and delivered on time. If you have these qualities and more, we would love to hear from you

Responsibilities:
  1. Build and maintain positive relationships with partners through regular communication, training, and support throughout the contract lifecycle including up-sale.
  2. Proactively manage your own customer portfolio throughout the entire customer journey.
  3. Become an expert in our products and train our customers.
  4. Work closely with Sales, Customer Support, Marketing, and the Tech teams to ensure an exceptional customer experience.
  5. Set up digital kick-off webinars for new customers.
  6. Develop and share best practices with team members to continuously improve the quality, efficiency, and effectiveness of our processes.
  7. Maintain and ensure Freetrailer's high level of customer satisfaction.
  8. KPIs to measure and improve customer success metrics.
  9. Ensure close collaboration with suppliers.
Qualifications and personal skills:
  1. Fluent in Swedish and Danish.
  2. Comfortable working in a fast-paced and varied environment.
  3. Knowledge of another Scandinavian language is a big plus.
  4. Excellent communication and negotiation skills.
  5. Solid ability to handle difficult conversations in a professional and solution-oriented manner.
  6. Good computer skills and ability to learn new software.
  7. Well organized and able to multi-task.
  8. Self-motivated and proactive in nature. Get the tasks done
What does the job consist of?
  1. Delivering first-class customer service to Freetrailer's customers and partners, using a customer-centric approach to ensure launch, adoption, and engagement.
  2. Create and close up-sale.
  3. Being an expert in Freetrailer's products and processes.
  4. Collaborate daily with colleagues and your manager to further develop internal competencies and processes within the team.
  5. Develop and maintain strong relationships with cross-functional internal teams.
  6. Plan, implement, and follow up on customer meetings and training sessions.
  7. Follow the customer journey and onboarding activities to ensure our services are consistent.
  8. Support the business by providing essential information.

Welcome to Freetrailer

At Freetrailer, our people and teams are crucial to our success. We have a positive and diverse work culture based on our sharp vision and commitment. We are an agile organisation – meaning we don't sit around and wait – we take actions. We embrace flexibility, transparent leadership, and inspiring learning. We are passionate about our business and motivated by our fantastic people who help us offer innovative solutions to our customers.

Freetrailer is a popular sharing economy platform with +1,400,000 annual users. We offer 100% self-service rental of trailers and e-bikes at +180 of the largest retail brands in +1,500 locations set across Scandinavia and Germany, including e.g. IKEA, jem og fix, Silvan, JYSK. Our end-users receive a convenient and flexible transportation solution that fits their needs. We believe that sharing economy solutions are the future and that it should be easy, accessible, and FREE.

Practical information:

Salary: Attractive salary package.

Starting date: As soon as possible.

Workplace: Cool office next to Østerport train station. Dampfærgevej 10, 5th floor, 2100 Copenhagen.

Application deadline: Please send your application as soon as possible. We call for interviews on an ongoing basis and hire as soon as the right candidate is found.

#J-18808-Ljbffr

  • Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Conference Manager Full time

    About the roleWe're looking for a Danish/German speaking Customer Success Manager to join our growing team. You will either work from our HQ in Virum, Denmark or from our brand new office in Munich.You will be one of the heroes of Conference Manager whose finest job it is to help our customers succeed with planning their events, conferences, and fairs in the...

  • Customer Success Manager

    3 days ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    Customer Success ManagerWe are looking for a Customer Success Manager to be the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team.The ideal candidate will have experience in operational services or support environment and experience engaging management stakeholders on technical, operational or...

  • Customer Success Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Corpay Full time

    remember your preferences (such as language);monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors;store essential information to allow you to register and/or login to our site;allow you to share any of our website's pages...

  • Customer Success Manager

    2 days ago

    Copenhagen, Copenhagen, Denmark Corpay Full time

    remember your preferences (such as language); monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and/or login to our site; allow you to share any of our website's pages...

  • Customer Success Manager

    6 days ago

    Copenhagen, Copenhagen, Denmark Corpay, Inc. Full time

    Customer Success ExecutiveApply locations Copenhagen time type Full time posted on Posted 7 Days Ago job requisition id R06085Your roleSupport and drive customer success by ensuring high levels of client satisfaction, retention, and growth. Act as the primary point of contact for DK customers, proactively understanding their needs and providing tailored...

  • Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark SAP Danmark Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Dixa Full time

    Permanent employee, Full-time · USA - remoteYour missionAs a Customer Success Manager, you will play a key role in ensuring the satisfaction, retention, and success of Dixa's customers portfolio. You will serve as the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships. Your goal...

  • Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Pandektes Full time

    Pandektes Copenhagen, Capital Region of Denmark, DenmarkJoin or sign in to find your next jobJoin to apply for the Customer Success Manager role at PandektesBase pay rangeDKK45,000.00/yr - DKK55,000.00/yrPandektes is looking for an experienced Customer Success Manager to join us in ensuring smooth onboarding processes and continuous customer engagement....

  • Enterprise Customer Success Manager

    5 days ago

    Copenhagen, Copenhagen, Denmark SameSystem is PLC Full time

    Are you ready to lead, inspire, and drive success for some of Europe's largest retail and hospitality brands? At SameSystem, we empower companies like Bestseller, Normal, and Matas to optimise their operations daily with cutting-edge AI-driven Workforce Management Solutions. We're looking for a dynamic Enterprise Customer Success Manager who thrives on...

  • Director, Customer Success Management

    1 day ago

    Copenhagen, Copenhagen, Denmark Salesforce Full time

    Director, Customer Success ManagementApply remote type Office - Flexible locations Denmark - Copenhagen time type Full time posted on Posted 5 Days Ago job requisition id JR289762To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category: Customer...

  • Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark GAN Integrity Solutions Full time

    Customer Success ManagerWe are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business.In this role, you will:Own the commercial...

  • Director, Customer Success Management

    5 days ago

    Copenhagen, Copenhagen, Denmark Salesforce, Inc. Full time

    Position Overview:As a People Leader at Salesforce, you will be responsible for leading and inspiring a team of highly skilled and passionate Customer Success Managers (CSMs). You will ensure that your team delivers on Salesforce's mission to provide exceptional customer experiences, drive product adoption, and ultimately contribute to our customers'...

  • Customer Success Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Trustpilot Full time

    Trustpilot Copenhagen, Capital Region of Denmark, DenmarkCustomer Success Manager - Core, NorwayTrustpilot Copenhagen, Capital Region of Denmark, Denmark3 days ago Be among the first 25 applicantsOur vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an...

  • Strategic Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark 3Shape AS Full time

    3Shape is a pioneering company in digital dentistry, dedicated to creating cutting-edge technology and imaging techniques for non-technical medical professionals. Our mission is to provide seamless user journeys with intuitive tools, focusing on customer satisfaction and loyalty.About the position:We are seeking a Sr. Program Manager who will drive our...

  • Customer Success Director

    22 hours ago

    Copenhagen, Copenhagen, Denmark Salesforce Full time

    Job DescriptionWe are seeking an experienced professional to fill the role of Customer Success Director. The successful candidate will be responsible for leading a team of highly skilled Customer Success Managers, fostering a high-performance culture, and promoting accountability, collaboration, and continuous improvement.About the Role:Lead and inspire a...

  • Customer Success Manager

    4 days ago

    Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there's still an exciting journey ahead. Join us at the heart of trust.Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...

  • Customer Success Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Falck Danmark AS Full time

    Er du passioneret for at opbygge stærke kunderelationer og sikre, at vores sundhedsordninger opfylder kundernes behov?Har du en skarp forretningsforståelse og en evne til at løse problemer proaktivt?Så er du måske vores nye Customer Success Manager.Som Customer Success Manager i enheden Business Support vil du spille en central rolle i at opretholde og...

  • Customer Success Leadership

    5 days ago

    Copenhagen, Copenhagen, Denmark Salesforce, Inc. Full time

    Job Description:A Senior Manager of Client Success at Salesforce, Inc. is responsible for leading and inspiring a team of highly skilled and passionate Customer Success Managers (CSMs). The ideal candidate will ensure that their team delivers on Salesforce's mission to provide exceptional customer experiences, drive product adoption, and ultimately...

  • Customer Success Manager

    4 days ago

    Copenhagen, Copenhagen, Denmark Reform Full time

    Reform Copenhagen, Capital Region of Denmark, DenmarkCustomer Success Manager3 days ago Be among the first 25 applicantsBliv en del af Reforms Customer Success TeamBrænder du for at skabe enestående kundeoplevelser, og har du et skarpt servicegen? Er du god til at holde overblikket og trives i en international virksomhed med stærke designrødder? Så er...

  • Customer Success Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of trust.We are part of an exploding industry and are expanding our team in Copenhagen. We are looking for a Customer Success Manager to join our Head office....