Customer Success Strategist, Dentistry Innovation

7 days ago


Copenhagen, Copenhagen, Denmark 3Shape AS Full time

About 3Shape A/S:

As a pioneering company in digital dentistry, we strive to create innovative technology and imaging techniques for non-technical medical professionals. Our mission is to empower dentists to provide superior care to every patient, every time.

Job Description:

We are seeking an experienced Senior Program Manager to join our Global Customer Success team. This critical role will focus on defining and delivering customer success initiatives that enhance customer satisfaction, loyalty, and growth.

Your Key Responsibilities:

  • Develop Strategic Customer Success Programs: Align with business objectives to improve onboarding, adoption, and retention of customers.
  • Optimize Customer Engagement: Design and refine processes and tools to maximize customer lifetime value.
  • Collaborate with Regional Teams: Ensure seamless implementation and align goals with regional Customer Success teams.
  • Analyze Customer Insights: Uncover trends, patterns, and areas for improvement using performance data.
  • Act as a Strategic Business Partner: Set clear direction and measurable targets to ensure success with regional teams.

Requirements and Qualifications:

To succeed in this role, you should have experience in developing and implementing Customer Success Programs, processes, and tools. Additionally, you should possess:

  • A good understanding of customer success principles, methodologies, and best practices.
  • Experience in leading commercial initiatives and projects across global and local teams.
  • Proficient analytical and problem-solving skills to identify and address customer needs effectively.
  • Effective communication and presentation skills to engage with stakeholders at all levels.

Our Company Culture:

We foster a vibrant company culture with over 50 different nationalities contributing to a diverse and exciting work environment. We celebrate human diversity and welcome applicants from all relevant backgrounds.

Benefits:

  • An attractive healthcare package to maintain your well-being.
  • Breakfast every day, and delicious healthy lunch cooked by our private chefs.
  • Good work/life balance, including up to 2 days per week working from home policy.


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