Night Audit

3 weeks ago


Copenhagen, Copenhagen, Denmark Nordic Hotels & Resorts Full time
Be a Part of Our Exciting Journey

We are seeking a talented Night Audit to join our Front of House team at Villa Copenhagen. As a Night Audit, you will be responsible for ensuring a seamless guest experience, handling phone calls, emails, and guest requests, and providing exceptional customer service.

Key Responsibilities:
  • Handle phone calls, emails, and guest chat
  • Prepare guest lists and plan guests' stays
  • Welcoming guests and being a host at check-in
  • Ensuring guest requests are followed up and followed through
  • Ensuring payments are made and followed up in a timely manner
  • Following up with guests after departure
  • Actively listen to and resolve complaints and issues
  • Ensure good and swift communication within the team and between departments
Requirements:
  • Minimum of 2 years of experience in a similar role or industry
  • Strong written and verbal communication skills
  • Ability to work independently
  • Problem-solving skills
  • Scandinavian language or English proficiency
What We Offer:

We believe in hiring attitude and training skills. As a Night Audit, you will have the opportunity to work in a dynamic and fast-paced environment, be part of a team that values diversity and inclusivity, and enjoy a range of benefits and perks.

We are looking for a full-time employee who is passionate about delivering exceptional customer service, has a positive attitude, and is eager to learn and grow with our team. If you are a motivated and enthusiastic individual who is looking for a new challenge, we encourage you to apply.


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