Driver Experience Manager
1 month ago
We are seeking a highly skilled and experienced Driver Experience Manager to join our team at Maersk Warehousing and Distribution USA LLC. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our transportation operations, including recruitment support, processing, orientation, and monitoring of Class A drivers.
Key Responsibilities- Maintain a working knowledge of Federal, State, and local government regulations pertaining to transportation policies and procedures.
- Assist in the implementation of Maersk Inc.'s Integrated Management System as implemented by the Drayage Department.
- Develop and lead initiatives related to driver engagement, retention, and driver communications.
- Build positive relationships with existing owner-operator fleets based on trust and confidentiality.
- Develop a confidential process to report, address, and investigate driver concerns, including reporting any critical issues to key stakeholders within the terminal.
- Create and conduct active driver surveys to gather insight on any concerns affecting positive driver experience with Hudd Transportation.
- Assist management in developing, implementing, and maintaining driver outreach programs, such as service rewards and other recognition opportunities.
- Schedule and promote driver engagement activities that enhance the driver experience.
- Develop strategies to promote knowledge of HUDD incentive programs, such as sign-on bonuses, referral bonuses, and other perks.
- Organize, maintain, and distribute driver retention metrics to department stakeholders.
- Provide recommendations and actively identify areas for improvement for the over owner-operator experience.
- Perform random audits of HOS logs to ensure compliance and productivity, audit settlement statements to ensure work and pay parity.
- 3-5 years of experience in FMCSA/DOT regulations.
- Positive attitude and professional demeanor.
- Must be a self-starter and possess the ability to work in both individual and team settings without supervision.
- Strong multi-tasking and problem-solving abilities.
- Excellent verbal and written communication skills.
- Strong computer and presentation skills.
- Organizational and interpersonal skills required.
- Ability to respond as needed in support of all driver concerns and situations with or without advance notice.
- Proficient with systems, including Microsoft products with an emphasis on Excel, Trinium TMS, Tenstreet, Clearinghouse, etc.
- Flexibility to work nights, holidays, and weekends as needed by the terminal.
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more
$28 - $32 an hour*
*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
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Driver Experience Manager
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