Danish/Norwegian Customer Experience Expert
5 days ago
We are seeking a highly motivated and customer-focused Retail Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer support through various channels, including phone, chat, social media, and email.
About Us:
H&M Group is a leader in the fashion industry, committed to creating meaningful growth and more sustainable lifestyles. Our people are the driving force behind our commitment to sustainability and customer satisfaction.
Job Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Work collaboratively with the Danish Team Manager to achieve customer satisfaction goals
- Stay up-to-date on product knowledge and services to provide accurate information to customers
Requirements:
- Fluent in spoken and written Danish or Norwegian
- Good communication skills and ability to work in a team environment
- Strong computer skills and experience working with digital platforms
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