Danish/Norwegian Customer Experience Expert

5 days ago


Copenhagen, Copenhagen, Denmark H&M Group Full time
H&M Retail Support Specialist

We are seeking a highly motivated and customer-focused Retail Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer support through various channels, including phone, chat, social media, and email.

About Us:

H&M Group is a leader in the fashion industry, committed to creating meaningful growth and more sustainable lifestyles. Our people are the driving force behind our commitment to sustainability and customer satisfaction.

Job Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Work collaboratively with the Danish Team Manager to achieve customer satisfaction goals
  • Stay up-to-date on product knowledge and services to provide accurate information to customers

Requirements:

  • Fluent in spoken and written Danish or Norwegian
  • Good communication skills and ability to work in a team environment
  • Strong computer skills and experience working with digital platforms


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