Customer Experience Consultant
3 days ago
At Planday, we're building a future where managers can seamlessly free up invaluable time for their business and teams. As a Customer Experience Consultant, you'll be the primary point of contact for our customers, addressing their questions and providing support on the Planday platform.
You'll be part of a dynamic team of part-time and full-time colleagues, committed to delivering exceptional customer service. Engage with customers via telephone, online chat, and email, assist them with using Planday, offering best practices for scheduling and administration, analyze and troubleshoot issues before escalating to our second line of technical support, serve as a link between customers and our product/engineering team, and proactively identify and implement the best solutions for our customers and team.
What You'll Bring- Fluent in English and Danish (additional languages are a plus)
- Comfortable working with technology and direct customer contact
- Flexible Availability: able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning
- Independent & Team Player: motivated to work both independently and collaboratively to resolve technical issues promptly
- CUSTOMER-CENTRIC: passionate about helping people and maintaining a positive communication tone
- Problem Solver: proactive, creative, and capable of thinking outside the box
- Eager to Learn: interested in developing your customer service and technical skills within an innovative, international company
- Student Status: ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't
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