Cloud Technical Leader

3 days ago


Copenhagen, Copenhagen, Denmark Amazon Full time
Job Overview

We are seeking a seasoned technical leader to help our largest and most strategically important customers navigate the operational challenges of cloud computing. As an Enterprise Support Manager at Amazon, you will work closely with top-tier customers to support the software development life-cycle for cloud services, operations management of active services, and business relationships with AWS.

You will have the opportunity to shape and execute a strategy to build mind-share and broad use of Amazon Web Services with one of our largest customers. This role requires management and customer-facing skills that enable you to represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.

Key Responsibilities
  1. Customer Advocacy: Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
  2. Technical Leadership: Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
  3. Architectural Discussions: Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  4. Process Definition: Help Enterprise customers define IT and business processes that work well with cloud deployments
  5. Executive Engagement: Engage with Director and C-Level executives to translate business needs into technical and operational plans
  6. Roadmap Influence: Work with AWS executive leadership to influence the product roadmap


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