Salesforce Business Analyst Leader
5 days ago
We are seeking a highly motivated individual to support and train key users in the non-market segment, focusing on CRM Case Management. As a global company, we provide innovative hearing aids and hearing health services, and we invite you to join our team and help unlock human potential.
About the JobThe role involves supporting and training non-market key users, developing and implementing effective collaboration models with departments involved in the CRM Case Management process, and documenting relevant business processes and capturing requests for change towards Salesforce.
Responsibilities- Support and train non-market key users (incl. preparation of training material)
- Document relevant business processes and capture requests for change towards Salesforce
- Contribute to improving CRM ways of working, product management, agile methodologies, and ad-hoc requests
We require an experienced professional with 3-5 years of experience in a market leading CRM system, such as Salesforce, and strong communication skills and the capacity to engage in a multicultural environment.
Requirements- Bachelor's degree in Business, IT, or other related field
- 3-5 years of experience in a market leading CRM system e.g. Salesforce
- Experience with CRM implementation/adoption across different functions in a complex international environment and tools linked to CRM
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