Chief Customer Experience Officer
3 days ago
At Whistleblower Software, we are dedicated to helping companies navigate the ever-changing landscape of compliance. Our platform is designed to adapt to regulatory changes, ensuring businesses remain compliant and confident in their operations.
About the RoleWe are seeking a highly skilled Chief Customer Experience Officer to join our team. This role will play a vital part in securing a best-in-class onboarding and service experience for our growing customer base. The successful candidate will contribute significantly to continuously increasing customer adoption and advocacy.
Key Responsibilities- Work closely with customers to solve problems, create value, and build loyalty
- Help build and optimize our Customer Success function across products and customer tiers
- Collaborate on projects across departments to improve the customer experience
- Be a source of customer feedback and qualified product ideas
To be successful in this role, you will need:
- A minimum of 2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
- Experience working with SaaS platforms
- Strong communication, collaboration, and problem-solving skills
- The ability to connect effortlessly with clients and build lasting relationships
- Professional fluency in English
- Native fluency in Italian
We offer a competitive salary of $85,000 per year, as well as a range of benefits including professional development opportunities and a dynamic, international work environment.
The ideal candidate will thrive in an environment where they can contribute to maintaining a high momentum and make a meaningful impact on our company's success.
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