Global Service Delivery Lead
5 days ago
About VML MAP
We are a global Centre of Excellence that helps businesses humanize the relationship between their brand and customers through hyper-personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.
Our team of 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities work together to drive success across multiple regions.
The OpportunityAs a Global Operations Manager at VML MAP, you will have the opportunity to play a critical role in driving operational excellence across multiple regions. You will oversee operations at a global level, ensuring alignment across multiple regions while maintaining strategic oversight, resource allocation, and client satisfaction.
Your day will involve managing the delivery of marketing operations teams in accordance with client contracts and SLAs, identifying and implementing process improvements to enhance service consistency and optimize KPIs, planning and governing the global structure, team utilization, and financial accuracy for monthly, quarterly, and annual reviews, fostering knowledge sharing and best practices across regional teams to align with global objectives, working closely with in-house teams to ensure operational strategies align with client and agency goals, and acting as a key liaison for internal and external stakeholders, providing regular performance reports, and ensuring alignment with senior leadership.
- You will be responsible for developing and executing long-term operational strategies, including workforce planning and commercial KPI tracking.
- You will have experience in leading operational transformations and aligning teams across multiple time zones.
- You will be skilled in monitoring performance KPIs and utilizing insights to drive continuous improvement.
- You will have a strong understanding of marketing operations and service delivery frameworks.
- You will be able to manage escalations, ensuring transparency, and maintaining strong relationships with internal and external partners.
We are looking for a proactive and highly organized leader with a strategic mindset and a strong ability to manage complexity. You will thrive in a fast-paced environment, balancing operations, people management, and client relations with ease.
- You should have proven experience in global operations management within a service-oriented or agency environment.
- You should have excellent stakeholder management skills, with the ability to communicate complex topics clearly and effectively.
- You should be proficient in operational tools such as JIRA, Smartsheet, Confluence, and Excel.
- You should have financial acumen to oversee budgets, control costs, and optimize resource allocation.
- You should have experience in compliance management, including GDPR, SLA governance, and risk mitigation.
VML MAP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
-
Lead Service Delivery Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark NKT Full timeWe are looking for a high-voltage cable installation expert who will lead our service delivery team in Denmark. The ideal candidate will have a strong background in onshore power cable services and installation projects.The successful candidate will be responsible for working closely with our Jointer team and customers to ensure high-quality project...
-
IT Service Delivery Lead
2 weeks ago
Copenhagen, Copenhagen, Denmark Tampa Gardens Senior Living Full timeTampa Gardens Senior Living is seeking a seasoned IT Service Delivery Lead to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth delivery of our IT services.About the RoleThe Senior DevOps Consultant will be responsible for leading our IT service delivery team, ensuring that our IT services are delivered...
-
Global Service Delivery Head
14 hours ago
Copenhagen, Copenhagen, Denmark Vml Map Full timeRole OverviewThis position is responsible for leading operational transformations and aligning teams across multiple time zones. As a Global Service Delivery Head, you will be at the center of driving operational excellence across multiple regions.Key responsibilities include managing the delivery of marketing operations teams, identifying and implementing...
-
Global IT Delivery Manager
1 week ago
Copenhagen, Copenhagen, Denmark Amazon Full timeAmazon is seeking an experienced Global IT Delivery Manager to lead our AWS Professional Services business in Japan. This individual will be responsible for managing the delivery of IT projects and services to our global customers.The ideal candidate will have 15+ years of experience in IT project management, with a focus on cloud computing and...
-
Service Delivery Lead
2 weeks ago
Copenhagen, Copenhagen, Denmark Synthesia Full timeSynthesia London Full-timeSalary CompetitiveWelcome to the video first world From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you're reading this and nodding, check out our brand video.Despite the clear...
-
Service Delivery Lead
4 days ago
Copenhagen, Copenhagen, Denmark NKT AS Full timeService Delivery LeadWe are seeking a highly skilled Service Delivery Lead to join our Digital Solutions Team in Cologne. In this role, you will be responsible for analyzing business requirements, coordinating with the IT organization, and ensuring that agreed-upon scopes are fulfilled.Key Responsibilities:Analyze business requirements and translate them...
-
IT Service Delivery Lead
7 days ago
Copenhagen, Copenhagen, Denmark TRUESEC AB Full timeJob Description:As a Cybersecurity Service Delivery Manager, you will be the customer's technical main contact responsible for managing the end-to-end service delivery lifecycle. You will collaborate with cross-functional teams and ensure customer satisfaction.Responsible for monthly operational meetings with customers to present regular updates on service...
-
International Service Delivery Manager
5 days ago
Copenhagen, Copenhagen, Denmark VML Full timePursue a Career as an International Service Delivery Manager at VML MAPWe are looking for an exceptional International Service Delivery Manager to lead our global service delivery teams. As a critical member of our operations team, you will be responsible for driving operational excellence, improving service quality, and optimizing KPIs.Key...
-
Service Delivery Manager
1 week ago
Copenhagen, Copenhagen, Denmark HCLTech Full timeHCLTech is a leading technology services company with a strong presence in the Capital Region of Denmark.Job DescriptionWe are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service...
-
Construction, Service and Tools Delivery Lead
2 weeks ago
Copenhagen, Copenhagen, Denmark Vestas Full timeAbout the Team:Vestas' Offshore EPPM team is responsible for ensuring delivery on our commitments in customer projects through engagement with the entire value chain, creating relevant analyses, overviews, and facilitating the cross-functional planning process of end-to-end plans for balanced project delivery.We are seeking a Construction, Service and Tools...
-
Service Delivery Manager
1 week ago
Copenhagen, Copenhagen, Denmark HCLTech Full timeHCLTech Copenhagen Municipality, Capital Region of Denmark, DenmarkService Delivery ManagerWe are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels.Responsibilities:Manage Service Delivery:...
-
Service Delivery Manager
7 days ago
Copenhagen, Copenhagen, Denmark TRUESEC AB Full timeDo you want to be at the forefront of protecting our society against cyber threats? We are looking for a Service Delivery Manager to team up with the most dedicated team of cyber specialists.About Truesec – A Leading Cybersecurity CompanySince 2005, Truesec has been a native cybersecurity company, driven by one single purpose: Creating safety and...
-
Delivery Excellence Lead
1 week ago
Copenhagen, Copenhagen, Denmark HCLTech Full timeHCLTech Copenhagen Municipality is a key client for us, and we are looking for a skilled professional to oversee our service delivery.Key ResponsibilitiesThe successful candidate will be responsible for managing all aspects of our service delivery, including:Ensuring high customer satisfaction through effective issue resolution and quality control.Developing...
-
Enterprise IT Service Delivery Lead
14 hours ago
Copenhagen, Copenhagen, Denmark Pandora AS Full timePandora A/S seeks a seasoned professional to fill the role of Operations Manager for SAP Solutions.We are looking for someone with 8+ years of experience managing SAP operations in enterprise IT environments. The ideal candidate will have extensive knowledge of SAP S/4HANA, SAP BTP, and cloud solutions, as well as ITIL processes and key SAP business...
-
Payroll Services Director
2 weeks ago
Copenhagen, Copenhagen, Denmark Corporation Service Company Full timeCORPORATION SERVICE COMPANY is seeking a highly skilled Business Unit Manager to lead our Danish payroll team. As the key leader for this role, you will drive the growth of our payroll services and provide strategic guidance to your team.Job OverviewThis role offers an exciting opportunity to work in a fast-paced environment where no two days are the...
-
Service Delivery Manager Role
6 days ago
Copenhagen, Copenhagen, Denmark Nuuday Full timeAbout NuudayNuuday is a leading provider of telecommunications services, and we are committed to delivering high-quality IT services to our customers.Job OverviewWe are seeking an experienced Senior Service Delivery Manager to join our team. As a key member of our Service Excellence team, you will be responsible for ensuring end-to-end integration,...
-
IT Service Delivery Expert
1 week ago
Copenhagen, Copenhagen, Denmark NKT AS Full timeCareer Development OpportunitiesNKT A/S offers career development opportunities for professionals who want to make a difference in the energy transition. As an IT Service Delivery Expert, you will be responsible for delivering high-quality IT services to support our business goals.Main ResponsibilitiesYour main responsibilities will include:Designing,...
-
Digital Delivery Lead
2 days ago
Copenhagen, Copenhagen, Denmark Cognizant Full timeAbout Cognizant Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.Cognizant empowers life sciences manufacturing with...
-
Delivery CoE Lead
2 weeks ago
Copenhagen, Copenhagen, Denmark Pandora AS Full timeSelect how often (in days) to receive an alert:Are you ready to spark transformation and impact the world's leading jewellery company? Look no furtherAbout the TeamIn Delivery & Planning, we have a mission of driving and improving end to end delivery of tech initiatives in collaboration with Product and Engineering teams – seeking to deliver expected...
-
IT Service Delivery Manager
7 days ago
Copenhagen, Copenhagen, Denmark NTT Data Business Solutions AS Full timeAbout NTT DATA Business Solutions A/SWe are a holistic company with a global presence, operating in over 30 countries with more than 15,000 employees from 64 nations.We pride ourselves on our open and sustainable corporate culture, which emphasizes innovation, diversity, trust, and sustainability.Our core competencies include SAP Consulting, SAP Development,...