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B2B SaaS Onboarding Expert

1 week ago

Århus, Århus Kommune, Denmark Whistleblower Software Full time

Job Description: We are seeking an experienced Customer Success Manager to join our international SaaS company. You will be responsible for delivering exceptional customer experiences, driving growth, and contributing to our mission.

The ideal candidate will have +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position, and strong communication, collaboration, and problem-solving skills.

  • Key Responsibilities:
  • Work closely with customers to resolve issues, drive growth, and foster lasting relationships
  • Help build and optimize our Customer Success function across products and customer tiers
  • Collaborate on projects across departments to enhance the customer experience
  • Contribute valuable customer feedback and insights to inform product development

Our Culture: We are a dynamic and innovative company with a strong focus on teamwork, innovation, and customer satisfaction. Our team is social, diverse, and international, with a high level of trust and autonomy.