Chief Operations Director for Customer Services
7 days ago
This role requires a seasoned leader with a proven track record in managing customer-facing teams. As the Head of Customer and Business Support, you will oversee a team of approximately 10 employees responsible for critical support functions in sales and contract management, including invoicing and price adjustments.
Your key responsibilities include:
- Team Leadership: Lead and mentor a team of approximately 10 employees, including two student assistants, to ensure they are equipped with the skills and knowledge required to excel in their roles.
- Process Optimization: Optimize contract management processes, oversee invoicing and price adjustments, and ensure that all operations run smoothly.
- Customer Onboarding/Offboarding: Manage the onboarding and offboarding of customers, ensuring seamless transitions and maintaining high levels of customer satisfaction.
- Operational Partnerships: Spearhead operational partnerships with insurance brokers in the health insurance sector, driving collaboration and growth opportunities.
To be successful in this role, you should possess the following qualifications:
- A minimum of +1 years of leadership experience in customer and business support.
- A Master's degree in business process management or a related field.
- Fluent in Danish with exceptional written and verbal communication skills.
- A proactive mindset with a demonstrated orientation towards embracing change and fostering development.
- Exceptional stakeholder management and collaboration abilities, with a track record of building strong professional relationships.
This role offers a competitive salary range of 650,000 - 850,000 DKK per annum, depending on experience, plus benefits and opportunities for professional growth and development.
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Chief Product Development Director
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Chief IT Operations Director
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Customer Technical Services Director
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Customer Service Director
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Director of Nordic Customer Service Operations
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Product Development Director
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Customer Support Team Lead for Card Operations
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