Chief Operations Director for Customer Services

7 days ago


Copenhagen, Copenhagen, Denmark Falck Danmark AS Full time
Key Responsibilities

This role requires a seasoned leader with a proven track record in managing customer-facing teams. As the Head of Customer and Business Support, you will oversee a team of approximately 10 employees responsible for critical support functions in sales and contract management, including invoicing and price adjustments.

Your key responsibilities include:

  • Team Leadership: Lead and mentor a team of approximately 10 employees, including two student assistants, to ensure they are equipped with the skills and knowledge required to excel in their roles.
  • Process Optimization: Optimize contract management processes, oversee invoicing and price adjustments, and ensure that all operations run smoothly.
  • Customer Onboarding/Offboarding: Manage the onboarding and offboarding of customers, ensuring seamless transitions and maintaining high levels of customer satisfaction.
  • Operational Partnerships: Spearhead operational partnerships with insurance brokers in the health insurance sector, driving collaboration and growth opportunities.
About You

To be successful in this role, you should possess the following qualifications:

  • A minimum of +1 years of leadership experience in customer and business support.
  • A Master's degree in business process management or a related field.
  • Fluent in Danish with exceptional written and verbal communication skills.
  • A proactive mindset with a demonstrated orientation towards embracing change and fostering development.
  • Exceptional stakeholder management and collaboration abilities, with a track record of building strong professional relationships.
Benefits

This role offers a competitive salary range of 650,000 - 850,000 DKK per annum, depending on experience, plus benefits and opportunities for professional growth and development.



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