Transformation Expert for Global Integration Solutions

1 week ago

Hedehusene, Høje-Taastrup Kommune, Denmark DSV Road GmbH Full time
About the Role

We are seeking a skilled Transformation Expert to join our team in Hedehusene, Denmark. As a key member of our Business Engagement & RPA team within Enterprise Integrations, you will play a critical role in ensuring seamless delivery of integration services that enable our global operations to thrive.

Key Responsibilities
  • Handle IT Customer Migration Escalations: Act as the primary point of contact for ensuring timely and efficient delivery of customer integrations during the M&A. Proactively avoid escalations and foresee issues regarding IT customer migrations.
  • Resolve Internal Issues: Oversee and address delivery challenges from/to the organisation during the M&A, ensuring interdepartmental coordination to resolve challenges effectively.
  • Coordinate Resolution Efforts: Collaborate with Enterprise Integrations, as well as relevant teams from the business and Global IT, to ensure timely and comprehensive solutions to delivery challenges.
  • Refine Escalation Processes: Refine DSV's escalation framework within Enterprise Integrations and develop tailored processes for the upcoming M&A.
  • Analyse Root Causes: Identify patterns in recurring challenges, conduct root-cause analyses, and work with relevant teams to implement preventive solutions.
  • Facilitate Communication: Maintain clear, consistent, and professional communication with all stakeholders, including customers, internal teams, and senior leadership.
  • Monitor Performance Metrics: Track and report on key performance indicators (KPIs) related to escalation management and resolution efficiency.
Your Profile

We are looking for a proactive problem-solver with a passion for helping others. With strong interpersonal and technical expertise, you excel under pressure and are motivated by turning challenges into opportunities. You have an exceptional ability to communicate effectively across technical and non-technical audiences and are known for your ability to resolve challenging situations with professionalism and empathy.

Requirements
  • +2 years of experience in a larger IT organisation and demonstrate familiarity with IT Service delivery, IT architecture, design principles, and various technology domains, preferably in the context of IT integrations.
  • A minimum of a bachelor's degree in IT, Computer Science, Business Administration, or a related field.
  • Proven experience in planning, executing, and prioritising multiple escalations and process improvements simultaneously.
  • Experience in working cross-functionally and building relationships with stakeholders and steering groups at different organisational levels.
  • Proficient in Microsoft Office, especially PowerPoint and Excel.
  • Excellent communication skills in both written and spoken English.
What We Offer

This role is key to ensuring smooth operations and fostering collaboration between IT and business. If you thrive in solving challenging problems, driving efficiency, and building strong relationships, we're excited to welcome you to our team.

The salary for this position is approximately €70,000 per year, depending on your level of experience and qualifications. DSV offers a dynamic work environment, opportunities for career growth, and a competitive benefits package.

Please note that the position is without managerial responsibility.

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