Cloud Computing Leader
4 weeks ago
We are seeking a highly skilled Cloud Computing Leader to join our team at AWS EMEA SARL (Denmark Branch) - G83. As an Enterprise Support Manager, you will be responsible for leading a team of Technical Account Managers who are the primary operational point of contact for our customers.
Key Responsibilities:
- Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
- Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Help Enterprise customers define IT and business processes that work well with cloud deployments
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
What You'll Need
- 4+ years leading technical teams
- 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Have a track record of effectively leading technical teams
- Fluent in Danish language
- Estimated 25% travel requirement
Preferred Qualifications
- Experience scaling an organization through rapid growth or expansion
- Previous experience in technical account management, business relationship management or consulting
- Experience in Financial Services Industry is a plus
- Previous experience managing a budget or P&L
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
- Proficient in communicating complex ideas, either with the written word or in presentations
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
- A degree in an STEM field is a plus; an MBA is a big plus
- Experience with AWS service offerings
- Meets/exceeds Amazon's leadership principles requirements for this role
- Meets/exceeds Amazon's functional/technical depth and complexity for this role
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